AI-Driven CX Specialist

Ramp; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is hiring a CX Associate in Denver to join a fast-growing fintech team that moves real money across payments, cards, and accounting integrations. You’ll own customer interactions, triage complex issues, and work with Engineering, Risk, Product, and Partnerships to resolve tickets end-to-end.

You’ll apply AI tools to research and automate workflows, communicate with precision and empathy, and help improve processes, SOPs, and knowledge bases.

Qualifications

• You think in systems, preventing ticket recurrence and driving improvements.
• You actively use AI tools and can apply them to real work.
• You move quickly while keeping high execution quality.
• You can discuss APIs, bank integrations, and accounting software with stakeholders.
• You manage multiple priorities without dropping work.
• You write and speak clearly, explaining issues to financial leaders without jargon.

Responsibilities

• Be the voice of Ramp's Customer Support, engaging customers via live calls, email and chat.
• Diagnose across a broad product surface including payments, cards, travel, and accounting integrations.
• Own escalations end-to-end, routing across teams and ensuring timely customer resolution.
• Build and shape AI tools, provide feedback, and help evolve tooling used by CX.
• Ship improvements by fixing gaps, SOPs, or knowledge articles and building automations.
• Communicate with precision and empathy about what happened, what you're doing, and what to expect.

Skills

Systems thinking

AI tools usage

Fast-paced

APIs & integrations

Prioritization

Clear communication

Phone skills

KPIs (CSAT, QA, speed)

Tools

NetSuite

QuickBooks

Sage

Job description

Ramp is hiring a CX Associate in Denver to join a fast-growing fintech team that moves real money across payments, cards, and accounting integrations. You’ll own customer interactions, triage complex issues, and work with Engineering, Risk, Product, and Partnerships to resolve tickets end-to-end.

You’ll apply AI tools to research and automate workflows, communicate with precision and empathy, and help improve processes, SOPs, and knowledge bases.