AI-Driven CX Intern: Health Systems Strategy & Growth

Philips; Cambridge (MA); On-site; USD 36,000 - 63,000; Full time

Benefits offered by this job

Paid internship

Job summary

Philips is offering an internship in Cambridge, MA for Summer 2027 in Health Systems Strategy and Growth. You will work on AI-powered analytics to translate customer feedback into strategic marketing actions, collaborating with marketing, service and customer support teams.

Ideal candidates are pursuing a BS or MS in CS/Data Science/Engineering/AI or related fields, with strong communication and initiative. The role requires office presence in Cambridge and a paid 3-month schedule.

Qualifications

• Pursuing bachelor’s or master’s degree in listed fields.
• Demonstrated leadership, teamwork, strong communication and organizational skills.
• Willing to take initiative and propose creative solutions to business challenges.
• Comfortable in a fast-paced, feedback-driven environment.
• Interested in measuring and improving customer experience with data and AI.
• Strong computer skills (Excel, PowerPoint, Word, Outlook)

Responsibilities

• Leverage AI-powered tools to analyze customer feedback and generate insights.
• Analyze unstructured data with AI platforms to drive strategies.
• Collaborate with marketing, service and support to share best practices.
• Support initiatives linking frontline staff and customers.
• Monitor the closed-loop process for customer feedback.
• Engage internal stakeholders through improvement initiatives.

Skills

Leadership

Teamwork

Communication

Organizational skills

Initiative

Adaptability

Curiosity about AI/data

Education

Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, AI/ML Marketing, UI/UX or Business

Tools

Excel

PowerPoint

Word

Outlook

Job description

Philips is offering an internship in Cambridge, MA for Summer 2027 in Health Systems Strategy and Growth. You will work on AI-powered analytics to translate customer feedback into strategic marketing actions, collaborating with marketing, service and customer support teams.

Ideal candidates are pursuing a BS or MS in CS/Data Science/Engineering/AI or related fields, with strong communication and initiative. The role requires office presence in Cambridge and a paid 3-month schedule.