Intern-Customer Experience (Health Systems Strategy and Growth) Cambridge, MA-Summer 2027

Philips; Cambridge (MA); On-site; USD 36,000 - 63,000; Full time

Benefits offered by this job

Paid internship

Job summary

Philips is offering an internship in Cambridge, MA for Summer 2027 in Health Systems Strategy and Growth. You will work on AI-powered analytics to translate customer feedback into strategic marketing actions, collaborating with marketing, service and customer support teams.

Ideal candidates are pursuing a BS or MS in CS/Data Science/Engineering/AI or related fields, with strong communication and initiative. The role requires office presence in Cambridge and a paid 3-month schedule.

Qualifications

• Pursuing bachelor’s or master’s degree in listed fields.
• Demonstrated leadership, teamwork, strong communication and organizational skills.
• Willing to take initiative and propose creative solutions to business challenges.
• Comfortable in a fast-paced, feedback-driven environment.
• Interested in measuring and improving customer experience with data and AI.
• Strong computer skills (Excel, PowerPoint, Word, Outlook)

Responsibilities

• Leverage AI-powered tools to analyze customer feedback and generate insights.
• Analyze unstructured data with AI platforms to drive strategies.
• Collaborate with marketing, service and support to share best practices.
• Support initiatives linking frontline staff and customers.
• Monitor the closed-loop process for customer feedback.
• Engage internal stakeholders through improvement initiatives.

Skills

Leadership

Teamwork

Communication

Organizational skills

Initiative

Adaptability

Curiosity about AI/data

Education

Bachelor's or Master’s degree in Computer Science, Data Science, Engineering, AI/ML Marketing, UI/UX or Business

Tools

Excel

PowerPoint

Word

Outlook

Job description

Intern-Customer Experience (Health Systems Strategy and Growth) Cambridge, MA-Summer 2027

Job Description

Are you interested in an Internship opportunity with Philips? We welcome individuals who are currently pursuing an undergraduate (BS) and/or graduate (MS) degree to participate in 3-month paid intern opportunities at our site in Cambridge or Nashville. Interns will gain firsthand exposure to the complete Marketing mix including Advertising, Analytics, Account Based Marketing, Branding, Campaign Planning, Communications, Digital and Ecommerce, Product Launch and Strategy. You will be challenged with varying tasks and projects that are critical to the Marketing function at Philips and you will be given the opportunity to provide strategic business recommendations based on your learning.

Your role

Leverage AI-powered tools to analyze customer feedback, identify trends, and generate actionable insights that inform marketing and service strategies. Harness advanced AI-powered analytics platforms to process and interpret unstructured data sources to uncover patterns and actionable insights that drive marketing and service strategies. Collaborate with marketing, service, and customer support teams to identify and share best practices for customer engagement. Support initiatives that foster direct connection between frontline staff and customers. Assist with the monitoring of the closed loop process for customer feedback. Engage with internal stakeholders through improvement initiatives and feedback sessions.

You're the right fit if

• Currently pursuing a bachelor’s or master’s degree in Computer Science, Data Science, Engineering, AI/ML Marketing, UI/UX or Business
• Demonstrated leadership, teamwork, strong communication and organizational skills.
• Willing to take initiative, ask questions, and propose creative solutions to real business challenges.
• Comfortable working in a fast-paced, feedback-driven environment.
• Interested in learning and exploring new ways to measure and improve customer experience
• You are open to exploring how data and AI can drive better decision-making and customer outcomes.
• Strong computer skills (Excel, PowerPoint, Word, Outlook)

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The hourly pay range for this position is The pay range for this position in (Massachusetts) Bachelor Level: $26 – 30 an hour, Masters Level $33.00 to $46.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.

For this position, you must reside in or within commuting distance to Cambridge, MA.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities for all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights