AI-Driven Customer Success Engineer (Hybrid)

Dialpad; Denver (CO); Hybrid; USD 133,025 - 168,725; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Job summary

Dialpad is seeking a Customer Success Engineer to work with Customer Success Managers, delivering technical demos, configuration guidance, and admin training. You92ll address questions about existing products and services with clear, non-technical explanations.

This hybrid role reports to the Customer Success Engineering leader, aligned to US Core Hours with time zones dependent on the schedule. Colorado-based candidates are encouraged to apply.

Qualifications

• Strong understanding of UCaaS and CCaaS platforms.
• Experience presenting product demos and guiding customers through configurations.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Demonstrate products and features, including Marketplace integrations.
• Conduct proactive technical audits of customer Dialpad platforms and identify gaps.
• Support enablement programs to raise the technical proficiency of CS partners.
• Collaborate with the CSM team to ensure a seamless Customer Experience.

Skills

UCaaS/CCaaS knowledge

3+ years UCaaS/CCaaS experience

Technical curiosity

Demo Certification

Job description

Dialpad is seeking a Customer Success Engineer to work with Customer Success Managers, delivering technical demos, configuration guidance, and admin training. You92ll address questions about existing products and services with clear, non-technical explanations.

This hybrid role reports to the Customer Success Engineering leader, aligned to US Core Hours with time zones dependent on the schedule. Colorado-based candidates are encouraged to apply.