AI-Driven Customer Service Specialist

Socket.dev; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Socket.dev is seeking a Consumer Call Center Customer Service Representative to support customers in a fast-paced, AI-enhanced environment. You will answer calls and emails with clarity, empathy, and accuracy.

The role requires 3+ years in customer service, excellent verbal and written communication, and a strong ability to learn new technologies and adapt to evolving tools. You will work in a team, stay calm under pressure, and seek proactive solutions while upholding company standards and

Qualifications

• Minimum of 3 years of customer service or call center experience with a stable work history.
• Excellent verbal and written communication skills, including strong email etiquette.
• Strong computer literacy and the ability to quickly learn and adapt to new technologies and software.
• Demonstrated experience in independently locating answers using reference materials.
• Ability to stay calm under pressure and maintain a professional demeanor in all situations.
• Proven examples of initiative, ownership, and responsibility in past roles.

Responsibilities

• Deliver outstanding customer service via phone and email with a clear, friendly, and informative tone.
• Utilize AI-assisted tools within the RingCentral CX platform to quickly identify and resolve customer issues.
• Analyze customer concerns using sample units, detailed parts drawings, manuals, and computer systems.
• Demonstrate strong attention to detail and the ability to research and follow through to resolution.
• Handle demanding or agitated customers with professionalism, empathy, and problem-solving skills.
• Stay adaptable to seasonal schedule shifts (8:00 AM – 5:00 PM, 8:30 AM – 5:30 PM, or 9:00 AM – 6:00 PM), which are consistent for half-year periods.
• Manage time effectively while ensuring accuracy and thoroughness in all interactions.
• Work collaboratively with peers in a team-oriented call center environment.
• Exhibit a willingness to grow, take initiative, and advance within the organization.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Teamwork

Adaptability

Time management

Tools

CRM software

Email tools

Job description

Socket.dev is seeking a Consumer Call Center Customer Service Representative to support customers in a fast-paced, AI-enhanced environment. You will answer calls and emails with clarity, empathy, and accuracy.

The role requires 3+ years in customer service, excellent verbal and written communication, and a strong ability to learn new technologies and adapt to evolving tools. You will work in a team, stay calm under pressure, and seek proactive solutions while upholding company standards and