Customer & Partner Solutions Engineer — AI-Driven Support

Google; New York (NY); On-site; USD 127,000 - 182,000; Full time

Job summary

Google’s gTech team is hiring a Customer and Partner Solutions Engineer in the United States. You will help scale user support and product education using AI and advanced technologies, partnering with product support managers and engineering teams to implement innovative solutions.

You’ll own configurations, troubleshoot features, and drive efficiency across support tooling while collaborating with cross-functional teams to ensure high availability and superior customer outcomes.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.

Responsibilities

• Own the Ask Google Help support configuration and agentic workflow integrations for a dedicated set of products.
• Utilize advanced admin tools, code-based rule systems, prompt engineering, and AI configurations to build intelligent support paths.
• Partner closely with product operations and support teams to develop and execute product-specific, multi-channel human and AI support strategies.
• Search, investigate, and troubleshoot AI support features, automated workflows, and human escalation channel issues to ensure high availability and performance.
• Drive ongoing efficiency, scalability, and quality improvements across all support systems and operational tooling.

Skills

Programming languages

Client-side web tech

Troubleshooting & partnerships

Education

Bachelor's degree in Engineering/CS

Master’s degree (preferred)

Tools

SQL

NoSQL

Linux

Unix

Job description

Google’s gTech team is hiring a Customer and Partner Solutions Engineer in the United States. You will help scale user support and product education using AI and advanced technologies, partnering with product support managers and engineering teams to implement innovative solutions.

You’ll own configurations, troubleshoot features, and drive efficiency across support tooling while collaborating with cross-functional teams to ensure high availability and superior customer outcomes.