AI-Driven CSM for Restaurant Groups | Growth & Renewals

present of AI; New York (NY); Sur place; USD 90 000 - 150 000; Plein temps

Résumé du poste

Nory seeks a Customer Success Manager to own a book of restaurant group accounts, turning pilots into long-term customers and expanding revenue. You will monitor usage and health data, set clear expectations, and collaborate with internal teams to renew and upsell.

The ideal candidate has 4–7 years in B2B software customer success, a proven track record in revenue retention, and comfort working with AI-driven forecasting and scheduling tools.

Qualifications

• 4–7 years of B2B software customer success experience.
• Proven track record of hitting revenue retention goals.
• Comfort reading usage and health data to catch risk early.
• Ability to reset expectations and hold customers and internal teams to commitments.

Responsabilités

• Own a portfolio of small to mid-sized restaurant group accounts.
• Renewals and expansion to grow annual recurring revenue.
• Turn pilots into long-term customers with strategic success plans.
• Analyze usage and health signals to identify at-risk accounts early and mitigate.
• Build and share playbooks to scale customer success across teams.

Connaissances

Customer success

Account management

Data interpretation

Cross-functional collaboration

Outils

CRM systems

Description du poste

Nory seeks a Customer Success Manager to own a book of restaurant group accounts, turning pilots into long-term customers and expanding revenue. You will monitor usage and health data, set clear expectations, and collaborate with internal teams to renew and upsell.

The ideal candidate has 4–7 years in B2B software customer success, a proven track record in revenue retention, and comfort working with AI-driven forecasting and scheduling tools.