AI-Driven Cross-Functional Programs Lead

Intuit, Inc.; San Diego (CA); On-site; USD 150,000 - 214,000; Full time

Job summary

Intuit, Inc. is seeking a Staff Program Manager on the Customer Success team to define and lead cross-functional programs from outcomes to adoption, aligning strategy with execution.

You will connect business strategy to delivery, manage multiple workstreams, and present to senior leaders while leveraging AI tools to raise the quality and speed of work. You’ll partner with product, operations, and go-to-market teams to design programs end-to-end, establish governance, and drive sustained

Qualifications

• 7+ years of experience leading cross-functional programs in a SaaS or technology environment.
• Experience in ambiguous problem spaces, bringing structure, clarity, and momentum to new initiatives.
• Strong program management fundamentals, including end-to-end planning, governance, risk and dependency management, and stakeholder coordination.
• Data-driven mindset, with the ability to use metrics and insights to recommend decisions and communicate progress and risks.
• Proven ability to present recommendations to senior leaders and drive decisions across teams.
• Ability to operate at both the strategic level (goals, priorities, tradeoffs) and the tactical level (day-to-day execution).
• Track record of leading change, from building the case through sustained adoption, and influencing without authority.
• Hands-on experience using AI tools to accelerate analysis, communication, and program delivery, with sound judgment on quality.
• Clear, effective communicator in both written and verbal formats.
• Passion for customer success and delivering real, measurable impact.

Responsibilities

• Connect Strategy to Execution: Translate business strategy, customer context, and internal realities into clear priorities, decisions, and execution paths across a complex program or multiple programs.
• Program Design & Launch: Partner across teams to define program outcomes and success metrics aligned to Customer Success and GBSG goals, build the program framework and end-to-end delivery plan, and establish the governance model.
• Operating Rhythm: Develop and drive the operating rhythm for your programs to set direction, monitor performance, and create clear accountability.
• Risk, Dependencies & Clear Communication: Partner across teams to uncover risks and dependencies early, elevate blockers, and quickly determine the path to green.
• Domain Expertise: Rapidly get up to speed on new program areas and build an end-to-end blueprint.
• Lead Change: Build credibility and trust across teams as a boundaryless change leader.
• AI & Tools: Use AI and analytical tools as thought partners to speed up analysis, sharpen recommendations, and surface risks.
• Enable Scale & Velocity: Contribute new frameworks, practices, and templates, enhance existing ones, and adopt approaches proven by peers.

Skills

Program management

Ambiguity navigation

Data-driven decisions

Executive communication

Strategic + tactical

Change leadership

AI tools usage

Customer success focus

Job description

Intuit, Inc. is seeking a Staff Program Manager on the Customer Success team to define and lead cross-functional programs from outcomes to adoption, aligning strategy with execution.

You will connect business strategy to delivery, manage multiple workstreams, and present to senior leaders while leveraging AI tools to raise the quality and speed of work. You’ll partner with product, operations, and go-to-market teams to design programs end-to-end, establish governance, and drive sustained