Staff Program Manager, AI-Driven Customer Success

Intuit, Inc.; Mountain View (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit, Inc. is seeking a Staff Program Manager for the Customer Success team to define and lead cross-functional programs that support our global customer base.

You will connect business strategy to execution, manage ambiguous spaces with product, operations, and GTM, and own programs end-to-end from outcomes to adoption. You will regularly present recommendations to senior leaders, coordinate with subject-matter experts, and leverage AI tools to accelerate analysis and delivery while

Qualifications

• 7+ years of experience leading cross-functional programs in a SaaS or technology environment.
• Experience in ambiguous problem spaces, bringing structure, clarity, and momentum to new initiatives.
• Strong program management fundamentals, including end-to-end planning, governance, risk and dependency management, and stakeholder coordination.
• Data-driven mindset, with the ability to use metrics and insights to recommend decisions and communicate progress and risks.
• Proven ability to present recommendations to senior leaders and drive decisions across teams.
• Ability to operate at both the strategic level and the tactical level.
• Hands-on experience using AI tools to accelerate analysis, communication, and program delivery, with sound judgment on quality.
• Clear, effective communicator in both written and verbal formats.
• Passion for customer success and delivering real, measurable impact.

Responsibilities

• Connect Strategy to Execution: Translate business strategy, customer context, and internal realities into clear priorities, decisions, and execution paths across a complex program or multiple programs.
• Program Design & Launch: Define program outcomes and success metrics, build the end-to-end delivery plan, and establish the governance model.
• Operating Rhythm: Develop and drive the operating rhythm for programs to set direction, monitor performance, and create accountability.
• Risk, Dependencies & Clear Communication: Uncover risks early, elevate blockers, and propose changes to the plan using data-driven insights.
• Domain Expertise: Quickly get up to speed on new program areas and shape decisions with expert input.
• Lead Change: Build credibility across teams and drive sustained adoption with a data-backed case for change.
• AI & Tools: Use AI and analytical tools to speed up analysis and delivery while maintaining quality.
• Enable Scale & Velocity: Introduce new frameworks and templates and coach others on program management fundamentals.

Skills

Cross-functional leadership

Program management

Data-driven decisions

Stakeholder coordination

Executive communication

AI tools usage

Change leadership

Job description

Intuit, Inc. is seeking a Staff Program Manager for the Customer Success team to define and lead cross-functional programs that support our global customer base.

You will connect business strategy to execution, manage ambiguous spaces with product, operations, and GTM, and own programs end-to-end from outcomes to adoption. You will regularly present recommendations to senior leaders, coordinate with subject-matter experts, and leverage AI tools to accelerate analysis and delivery while