AI-Driven CRM Operations Analyst (Hybrid)

Vertex Pharmaceuticals Incorporated

Boston (MA)

Hybrid

USD 104,000 - 156,000

Full time

14 days+

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Job summary

Vertex Pharmaceuticals Incorporated seeks an innovative, high-performing professional to support global commercial Field (Veeva CRM) platform delivery, integrating AI-driven solutions to enhance scalability and governance in a regulated global environment.

The role emphasizes collaboration with IT, MSPs, and business teams to optimize CRM operations, ensure AI readiness, and uphold DevOps standards across markets. Strong analytical and agile skills are essential.

Qualifications

Bachelor's degree in Business, IT, or related field.
Strong organizational, communication, and analytical skills.
Experience with CRM systems, preferably Veeva CRM, in a regulated environment.
Familiarity with agile methodologies and tools.
Interest in AI technologies and their application in CRM/MDM processes.

Responsibilities

Gather, analyze, and document business requirements, user stories, process maps, and acceptance criteria for Veeva CRM enhancements and AI-driven projects.
Define and deliver AI solutions within SDLC and ITSM processes to improve scalability and operational efficiency.
Support the translation of commercial business needs into functional and technical requirements, incorporating AI capabilities for extended development tools (e.g., Copilot Studio, GitHub Copilot).
Assist with backlog management and prioritization, ensuring alignment with AI readiness and process improvement goals.
Conduct impact assessments for system changes, enhancements, and platform releases across markets, with a focus on AI integration.
Support user acceptance testing (UAT), defect tracking, and validation of AI-enhanced system functionality against business requirements.
Contribute to platform SOPs and capability documentation to support AI adoption and DevOps best practices.