CRM Field Operations Strategy Lead

Vertex Pharmaceuticals Incorporated; Boston (MA); On-site; USD 164,400 - 246,600; Full time

Benefits offered by this job

401(k) matching

Generous paid time off

Educational assistance programs

Job summary

Vertex Pharmaceuticals Incorporated is seeking an Associate Director, CRM Field Operations to drive CRM strategy and ensure success in customer engagement. This role supports sales and marketing through improvements in the Veeva CRM platform.

Candidates should have over 8 years of experience with Veeva CRM and 3+ years in project management, alongside strong JIRA and Confluence skills. The position requires deep knowledge of life sciences and strategic mindset for process improvements.

The role is based in Boston, Massachusetts, offering a comprehensive salary range and market-leading benefits.

Qualifications

• 8+ years of direct experience with Veeva CRM.
• 3+ years of technology related project management experience.
• Experience working with on and offshore vendor partners.

Responsibilities

• Drive CRM strategy and innovation for field teams.
• Manage product backlog and oversee sprint management.
• Train end-users on utilizing new technology.

Skills

Technology adoption experience

JIRA & Confluence expertise

Stakeholder management skills

Strategic mindset

Problem-solving abilities

Education

10+ years in life sciences

Tools

Veeva CRM

Job description

Vertex Pharmaceuticals Incorporated is seeking an Associate Director, CRM Field Operations to drive CRM strategy and ensure success in customer engagement. This role supports sales and marketing through improvements in the Veeva CRM platform.

Candidates should have over 8 years of experience with Veeva CRM and 3+ years in project management, alongside strong JIRA and Confluence skills. The position requires deep knowledge of life sciences and strategic mindset for process improvements.

The role is based in Boston, Massachusetts, offering a comprehensive salary range and market-leading benefits.