AI-Driven CRM Business Analyst - Life Sciences

WinWire; Foster City (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

WinWire seeks an experienced Business Analyst specializing in Life Sciences CRM and AI-enabled solutions in Foster City, CA. You will partner with business stakeholders, product teams, and technology groups to translate needs into actionable requirements for CRM platforms such as Veeva, Salesforce, and Dynamics 365, with a focus on AI-driven improvements.

The role requires 12+ years of BA experience, strong stakeholder management, and the ability to drive adoption through UAT, change management,

Qualifications

• Bachelor’s degree or higher in Information Systems, Computer Science, or equivalent experience.
• 12+ years of Business Analysis experience.
• Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes.
• Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms.
• Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies.
• Proven experience in requirements gathering, business process analysis, and solution definition.
• Strong stakeholder management and workshop facilitation skills.
• Experience translating business requirements into user stories, functional specifications, and acceptance criteria.
• Experience supporting Agile/Scrum delivery teams.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with business stakeholders to understand goals, challenges, and operational processes.
• Analyze existing CRM workflows and identify opportunities for process optimization and AI adoption.
• Facilitate discovery workshops, requirement gathering sessions, and stakeholder discussions.
• Document business requirements, user stories, process flows, and functional specifications.
• Support evaluation and implementation of CRM enhancements and AI-enabled capabilities.
• Collaborate with product owners, architects, developers, and testing teams throughout the project lifecycle.
• Define acceptance criteria and support user acceptance testing activities.
• Analyze business data and user feedback to identify opportunities for continuous improvement.
• Support change management, user training, and adoption initiatives.
• Track requirements traceability and ensure alignment between business objectives and delivered solutions.
• Prepare executive-ready summaries, recommendations, and solution proposals.
• Act as a trusted advisor between business and technology teams.

Skills

CRM expertise

Stakeholder management

Requirements gathering

Agile/Scrum

User stories & specs

UAT & change management

Communication skills

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Veeva CRM

Salesforce

Dynamics 365

Job description

WinWire seeks an experienced Business Analyst specializing in Life Sciences CRM and AI-enabled solutions in Foster City, CA. You will partner with business stakeholders, product teams, and technology groups to translate needs into actionable requirements for CRM platforms such as Veeva, Salesforce, and Dynamics 365, with a focus on AI-driven improvements.

The role requires 12+ years of BA experience, strong stakeholder management, and the ability to drive adoption through UAT, change management,