AI-Driven CPG Operations Strategist

Jampack AI; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Jampack AI in New York City is seeking an Operations Strategist to bridge customer discovery, implementation, and success. You will help define how AI-driven automations enhance the wholesale order-to-invoice lifecycle for leading CPG brands.

You'll collaborate with customers and engineers, mapping operations to automation opportunities, owning end-to-end projects, and translating needs into actionable requirements. This is the first hire in this function, reporting to the CEO and CTO.

Qualifications

• 4+ years of operations at a fast-growing CPG brand or equivalent
• Experience with ERP, EDI, WMS, IMS and integration patterns
• Hands-on AI for automating CPG workflows with tools like Claude or Codex
• Strong written and verbal communication
• Ability to manage multiple customer implementations

Responsibilities

• Lead discovery with prospective and current customers—mapping operations and workflows for automation impact
• Coordinate between customers and engineering during implementation, translating needs into clear requirements
• Own end-to-end implementation project management: scoping, timelines, milestones, status
• Provide ongoing post-launch customer support and issue resolution
• Offer strategic input to optimize systems and workflows beyond digitizing current-state
• Feed learnings back to engineering and product to shape the roadmap
• Drive an automations-first mindset to push for next steps to automate

Skills

Operations experience

CPG industry experience

ERP/EDI/WMS/IMS integration

AI automation

Project management

Technical liaison

Excellent communication

NYC hybrid readiness

Tools

Claude

Codex

Job description

Jampack AI in New York City is seeking an Operations Strategist to bridge customer discovery, implementation, and success. You will help define how AI-driven automations enhance the wholesale order-to-invoice lifecycle for leading CPG brands.

You'll collaborate with customers and engineers, mapping operations to automation opportunities, owning end-to-end projects, and translating needs into actionable requirements. This is the first hire in this function, reporting to the CEO and CTO.