AI-Driven Communications Operations Leader

Comcast Corporation; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

Comcast Corporation is seeking a Senior Director of Communications Operations & AI Enablement to partner with the Chief Communications Officer and enablement team. This role focuses on embedding AI tools and platforms into daily operations, improving workflows, and driving measurable outcomes across the department.

The successful candidate will translate strategy into actionable plans, lead adoption of new technologies, and provide executive-level communications support with strong writing and

Qualifications

• Bachelor's Degree
• 8–12+ years of experience in communications, corporate strategy, operations, or consulting
• Strong operational expertise with experience improving workflows and execution systems
• Proven ability to drive adoption and lead change, particularly within creative or communications teams
• Experience implementing new tools and technologies and integrating them across the organization
• Strong interest in emerging AI platforms and actively experiments with new tools to drive innovation and efficiency
• Strong organizational and project management skills with the ability to manage multiple high-visibility initiatives simultaneously
• Clear communicator with excellent written, verbal, and presentation skills
• High EQ with strong relationship-building and influencing skills across stakeholders
• A builder/operator mindset who thrives in ambiguity, moves quickly, and demonstrates bias to action and strong follow-through
• Comfortable working in fast-paced, evolving environments

Responsibilities

• Partner with the CCO and leadership team to track progress, refine workflows, and accelerate execution
• Translate new ideas and ways of working into clear, actionable plans that can be adopted across the department
• Strengthen the use of technology to improve cross-functional coordination across corporate, field, internal, and external teams
• Identify and adopt new technology that increases speed, coordination, and proactive storytelling
• Integrate advanced and AI-enabled tools into daily communications workflows
• Pilot and scale new technologies as needed to improve execution, precision, and efficiency
• Ensure tool adoption through practical training, documentation, and hands-on support
• Advance the “create once, distribute many” model to increase scale and impact
• Support executive materials, staff meetings, and priority cross-team initiatives as needed

Skills

Content Development

Crisis Communication Management

Executive Consultation

Media Relations

People Management

Reputation Management

Stakeholder Management

Education

Bachelor's Degree

Job description

Comcast Corporation is seeking a Senior Director of Communications Operations & AI Enablement to partner with the Chief Communications Officer and enablement team. This role focuses on embedding AI tools and platforms into daily operations, improving workflows, and driving measurable outcomes across the department.

The successful candidate will translate strategy into actionable plans, lead adoption of new technologies, and provide executive-level communications support with strong writing and