AI-Driven Client Solutions Manager

CXponent; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a Client Solution Manager who excels in both tactical project management and strategic advisory functions. This role involves orchestrating various engagements to optimize contact center performance, while also ensuring timelines and budgets are met. The ideal candidate has deep expertise in contact center dynamics and is skilled in consultative communication with executive stakeholders. This is an opportunity to make a meaningful impact at the intersection of technology and business transformation.

Qualifications

• Proven track record of balancing tactical project management with strategic process optimization.
• Deep understanding of contact center drivers and metrics.
• Ability to provide proactive updates on business outcomes.

Responsibilities

• Master the lifecycle of engagements, ensuring specific business outcomes.
• Serve as the primary contact and Trusted Advisor for clients.
• Manage complex projects using PMI and Agile methodologies.

Skills

Tactical project management

Strategic process optimization

Consultative communication

Problem-solving skills

Technical literacy

Job description

A leading consulting firm is seeking a Client Solution Manager who excels in both tactical project management and strategic advisory functions. This role involves orchestrating various engagements to optimize contact center performance, while also ensuring timelines and budgets are met. The ideal candidate has deep expertise in contact center dynamics and is skilled in consultative communication with executive stakeholders. This is an opportunity to make a meaningful impact at the intersection of technology and business transformation.