AI-Driven Client Experience & Campaign Ops Specialist

ouryahoo

United States

Hybrid

USD 70,000 - 146,000

Full time

14 days+

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Job summary

Yahoo Advertising is seeking a Client Experience Specialist in a hybrid role, supporting sales teams across multiple verticals and coordinating campaign planning, launch, pacing, and post-campaign analysis. You will leverage AI tools to streamline workflows and craft insightful reporting for partners.

The role emphasizes proactive problem-solving, campaign optimization, and strong communication with account teams, operations, and billing.

Qualifications

2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs).
Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates.
Practical experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications, summarize complex data, or automate routine daily workflows.

Responsibilities

Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, creative asset requirements, and client expectations.
Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Ad Ops and technical support teams.
Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths.
AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools to draft performance update summaries, wrap reports, and narratives from raw campaign metrics, verifying outputs against source data before client delivery.
Workflow Automation & Process Enablement: Identify repetitive tasks and apply AI-assisted workflows and spreadsheet automations to improve team speed and accuracy.
Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, using Slack AI summaries to maintain alignment.