AI-Driven Change & Release Manager
METRIX IT SOLUTIONS INC
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Job summary
METRIX IT SOLUTIONS INC is seeking a Technical Change & Release Manager to lead change governance and production release efforts across Irving, TX and Minneapolis, MN. The role requires coordinating enterprise-wide releases and CAB processes, and ensuring deployment readiness with strong ServiceNow expertise.
The ideal candidate has 7+ years in change and release management, with experience in DevOps, SRE, and ITSM, plus hands-on AI/automation capabilities to enhance planning, risk analysis, and
Qualifications
- 7+ years in Change/Release Management or ITSM.
- Experience managing enterprise release calendars and CAB reviews.
- Strong knowledge of ServiceNow Change Management and related workflows.
- Experience coordinating large-scale releases across multiple domains.
- Understanding CI/CD, Kubernetes, cloud platforms, and observability.
Responsibilities
- Manage enterprise release calendars and change governance, CAB reviews, deployment readiness, and production implementation activities.
- Coordinate large-scale releases across applications, infrastructure, cloud, platform engineering, and support teams.
- Maintain and optimize ServiceNow Change Management records, approvals, and reporting.
- Collaborate with executives and stakeholders to communicate release status and risk.
- Leverage AI for release planning, risk analysis, and operational analytics.
Skills
Tools
Job description
METRIX IT SOLUTIONS INC is seeking a Technical Change & Release Manager to lead change governance and production release efforts across Irving, TX and Minneapolis, MN. The role requires coordinating enterprise-wide releases and CAB processes, and ensuring deployment readiness with strong ServiceNow expertise.
The ideal candidate has 7+ years in change and release management, with experience in DevOps, SRE, and ITSM, plus hands-on AI/automation capabilities to enhance planning, risk analysis, and
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