Information Technology Release Manager (Remote)

TPx; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

TPx is seeking a Change & Release Manager to govern enterprise change enablement and release processes, aligning with ITIL best practices. You will partner with engineering, operations, QA, security, and business stakeholders to minimize risk while delivering timely production outcomes.

The role emphasizes audit readiness, SOX compliance, and continuous improvement across change and release activities, including CAB facilitation and integrated automation with ServiceNow and CI/CD tooling.

Qualifications

• Bachelor's degree required.
• ITIL certification required; ITIL Foundation or higher preferred.
• Experience supporting DevOps, CI/CD, and release automation preferred.
• Experience in regulated industries or SOX environments preferred.
• Familiarity with Agile delivery and cloud-based infrastructures preferred.

Responsibilities

• Lead the enterprise Change Enablement process aligned with ITIL best practices.
• Define and enforce change management policies, risk classifications, and approvals.
• Review and authorize normal, expedited, and emergency changes by risk and impact.
• Ensure SOX/compliance controls and audit readiness for change activities.
• Chair CAB meetings and drive post-implementation reviews.
• Own release planning, scheduling, and cross-team coordination.
• Maintain release calendars, deployment windows, and blackout periods.
• Coordinate across engineering, QA, operations, security, and stakeholders.
• Ensure testing, rollback planning, dependency management, and production readiness.
• Govern release communications and KPI reporting on change and release performance.

Skills

Change management

Release management

ITIL

Cross-functional

Auditing

Education

Bachelor's degree

Tools

ServiceNow

CI/CD tools

Job description

General Purpose

The Change & Release Manager is responsible for governing enterprise change enablement and release management processes to ensure stable, compliant, and efficient delivery of technology services.

General Purpose

The Change & Release Manager is responsible for governing enterprise change enablement and release management processes to ensure stable, compliant, and efficient delivery of technology services. This role oversees risk-based change governance, release coordination, deployment planning, and continuous process improvement aligned with ITIL best practices. The position partners cross-functionally with engineering, operations, QA, security, and business stakeholders to minimize service disruption while enabling timely and successful production outcomes.

Direct Reports

No

Essential Duties and Responsibilities

• Own and govern the enterprise Change Enablement process aligned with ITIL best practices.
• Define and enforce change management policies, risk classification standards, and approval processes.
• Review and authorize normal, expedited, and emergency changes based on risk, impact, readiness, and business priorities.
• Ensure compliance with regulatory, audit, and SOX requirements through documented and traceable controls.
• Maintain segregation of duties and ensure audit readiness across change and release activities.
• Chair or facilitate Change Advisory Board (CAB) meetings to support risk-based decision making.
• Lead post-implementation reviews and drive continuous improvement of change success rates and operational stability.
• Own release planning, scheduling, and coordination across infrastructure, applications, and platform teams.
• Establish and maintain release calendars, deployment windows, blackout periods, and production schedules.
• Coordinate cross-functional teams including engineering, QA, operations, security, and business stakeholders to ensure release readiness.
• Ensure releases include validated testing, rollback planning, dependency management, and production support readiness.
• Govern release communications and ensure stakeholder visibility throughout the release lifecycle.
• Oversee CI/CD pipeline integration and support automation maturity initiatives.
• Accountable for successful production deployments with minimized customer and operational impact.
• Define, monitor, and report on KPIs including change success rate, release velocity, failure rate, and mean time to restore (MTTR).
• Provide reporting, analysis, and operational insights to leadership regarding change and release performance.
• Identify process improvement opportunities and drive optimization initiatives across change and release management practices.
• Ensure alignment between release execution activities and business objectives and priorities.
• Own and optimize ITSM and release management tooling including platforms such as ServiceNow and CI/CD solutions.
• Ensure data integrity, auditability, and process standardization across supported tools and platforms.

Other Responsibilities

• Support incident, problem, and operational readiness activities as needed during major releases or emergency changes.
• Participate in after-hours or weekend release activities when required to support business operations.
• Collaborate with internal and external audit teams to support compliance reviews and evidence requests.
• Drive adoption of automation, standardization, and operational best practices across technology teams.
• Travel may be required on an as-needed basis.

Required Qualifications

• Bachelors degree
• ITIL Certification

Other Qualifications

• ITIL Foundation or higher certification preferred.
• Experience supporting DevOps, CI/CD, and release automation initiatives preferred.
• Experience in regulated industries or SOX-compliant environments preferred.
• Familiarity with Agile delivery methodologies and cloud-based infrastructure environments preferred.

TPx is an Equal Opportunity / Affimative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.