AI-Driven Change Leader (Human-Centered)

Salesforce; Atlanta (GA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Human-Centered Change Manager within the Experience Services competency of Professional Services. The role guides customers to adopt change across organizations, delivering high-quality HCC engagements and overseeing change management workstreams.

The candidate will coach leaders, support go-to-market activities, manage subcontractors, and integrate design thinking with change leadership to enable successful transformations on customer projects.

Qualifications

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
• Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
• Minimum 5 years of industry experience in customer-facing roles.
• Ability to articulate Human-Centered Change value to stakeholders at all levels.

Responsibilities

• Develop and execute holistic change strategies for complex transformation initiatives.
• Integrate human-centered service design and behavioral science methodologies.
• Facilitate cross-functional partnerships to design and implement new ways of working.
• Drive senior leadership alignment and executive sponsorship to support transformation success.
• Scale human-centered change practices and new ways of working.
• Analyze the organizational landscape to understand a customer's capability and capacity for managing transformational change.
• Proactively identify potential barriers to change and develop recommended solutions.

Skills

Change management

ADKAR

Design Thinking

Stakeholder management

Executive coaching

Project leadership

Communication

Education

Degree or equivalent relevant experience

Job description

Salesforce is seeking a Human-Centered Change Manager within the Experience Services competency of Professional Services. The role guides customers to adopt change across organizations, delivering high-quality HCC engagements and overseeing change management workstreams.

The candidate will coach leaders, support go-to-market activities, manage subcontractors, and integrate design thinking with change leadership to enable successful transformations on customer projects.