Human-Centered Change Manager for Enterprise Transformation

salesforce.com, inc.; Illinois; On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Human-Centered Change Manager within Professional Services to guide customers in adopting new changes across their organizations. You will oversee HCC engagements, mentor team members, and partner with account leadership to ensure successful delivery.

You will coach senior leaders and staff, design change strategies, and integrate design thinking with change management practices to deliver measurable outcomes for complex transformations.

Qualifications

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
• Experience leading Business Value, Design Thinking, or Human-Centered Change workstreams.
• Minimum 5 years of industry experience in customer-facing roles.
• Ability to articulate Human-Centered Change value to stakeholders at all levels.
• Passionate about delivering Human-Centered Change.
• Experience with large-scale transformation engagements.
• Strong organizational and communication skills.
• Excellent verbal and written communication skills.
• Strong workshop design and facilitation skills.
• Proven track record of building customer relationships.
• Experience coaching and developing team members and junior consultants.
• Skilled in resource management including onboarding, managing, supervising project teams.
• Working knowledge of AI capabilities in consulting context.
• Travel up to 50% and on-site work with customers.

Responsibilities

• Develop and execute holistic change strategies for complex transformation initiatives.
• Integrate human-centered service design and behavioral science methodologies.
• Facilitate cross-functional partnerships to design and implement new ways of working.
• Drive senior leadership alignment and executive sponsorship to support transformation success.
• Scale human-centered change practices and new ways of working.
• Analyze the organizational landscape to understand a customer's capability and capacity for managing transformational change.
• Identify barriers to change and develop solutions for Account Leadership and Project Leadership.
• Conduct change impact and barrier analyses, stakeholder interviews, and process reviews.
• Design and implement monitoring, measurement, and evaluation frameworks to assess change success.
• Collaborate with program management to integrate change strategies into delivery.
• Apply Design Thinking outcomes into the HCC roadmap.
• Coach senior leaders and junior staff on change best practices.

Skills

Change management

Stakeholder management

Design Thinking

Human-Centered Change

Leadership

Customer-facing

Communication

Facilitation

AI in consulting

Travel up to 50%

Education

Degree or equivalent relevant experience

Job description

Salesforce is seeking a Human-Centered Change Manager within Professional Services to guide customers in adopting new changes across their organizations. You will oversee HCC engagements, mentor team members, and partner with account leadership to ensure successful delivery.

You will coach senior leaders and staff, design change strategies, and integrate design thinking with change management practices to deliver measurable outcomes for complex transformations.