Human-Centered Change Manager — Transformation & Design Thinking

Salesforce; Chicago (IL); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking an experienced Human-Centered Change Manager within the Experience Services/Professional Services teams to coach customers and oversee HCC engagements, guiding change across organizations.

You will lead holistic change strategies, integrate design thinking and behavioral science, and manage cross-functional teams to ensure successful delivery and client satisfaction, with up to 50% travel and on-site work with customers.

Qualifications

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
• Experience leading Business Value, Design Thinking, or Human-Centered Change workstreams.
• Minimum 5 years of industry experience in customer-facing roles.
• Ability to articulate Human-Centered Change value to stakeholders at all levels.
• Experience with large-scale transformation engagements.
• Strong communication and organizational skills.

Responsibilities

• Develop and execute holistic change strategies for complex transformations.
• Integrate human-centered service design and behavioral science methodologies.
• Facilitate cross-functional partnerships to implement new ways of working.
• Drive executive sponsorship to support transformation success.
• Scale human-centered change practices and new ways of working.
• Coach senior leaders and junior staff on change best practices.
• Manage subcontractors and SI partner relationships for delivery quality.
• Support go-to-market activities including scoping, proposals, and SOWs.

Skills

Change management

Leadership

Communication

Stakeholder engagement

Coaching

Facilitation

Problem-solving

Travel up to 50%

Client relationship building

Organizational design

Education

Degree or equivalent relevant experience

Tools

ADKAR

Design Thinking

Change management tools

Job description

Salesforce is seeking an experienced Human-Centered Change Manager within the Experience Services/Professional Services teams to coach customers and oversee HCC engagements, guiding change across organizations.

You will lead holistic change strategies, integrate design thinking and behavioral science, and manage cross-functional teams to ensure successful delivery and client satisfaction, with up to 50% travel and on-site work with customers.