Human-Centered Change Manager for AI Transformation

Salesforce, Inc.; Town of Texas (WI); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. seeks an experienced Human-Centered Change Manager to guide customers through large-scale transformations. Lead change strategy, integrate design thinking and behavioral science, and partner with executives to secure sponsorship.

You will coach leaders and teams, manage cross-functional workstreams, and drive measurable adoption. Travel up to 50% may be required to work on-site with customers. Degree or equivalent experience is required.

Qualifications

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR).
• Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams.
• Minimum 5 years of industry experience in customer-facing roles.
• Ability to articulate Human-Centered Change value to stakeholders at all levels.
• Passionate about delivering Human-Centered Change.
• Experience with large-scale transformation engagements.
• Strong workshop design and facilitation skills.
• Proven track record of building customer relationships.
• Experience coaching and developing team members and junior consultants.

Responsibilities

• Develop and execute holistic change strategies for complex transformation initiatives.
• Integrate human-centered service design and behavioral science methodologies.
• Facilitate cross-functional partnerships to design and implement new ways of working.
• Drive senior leadership alignment and executive sponsorship to support transformation success.
• Scale human-centered change practices and new ways of working.
• Analyze organizational landscape to understand capability for managing transformational change.
• Identify barriers to change and develop solutions for Account Leadership, Project Leadership, and Customer Sponsors.
• Design and implement monitoring, measurement, and evaluation frameworks to assess change success.
• Collaborate with program management to integrate change strategies into delivery.
• Integrate Design Thinking outcomes into the HCC roadmap.
• Coach senior leaders and teams on HCC best practices and value.
• Coach and develop junior team members and project staff.
• Demonstrate repeatable change methodologies for customer self-sustainment.
• Act as primary point of accountability for designated HCC engagements.

Skills

Change management principles

Large-scale transformations

Stakeholder engagement

Workshop design and facilitation

Communication skills

Coaching and mentoring

Resource management

AI tools awareness in consulting

Education

Bachelor's degree or equivalent experience

Job description

Salesforce, Inc. seeks an experienced Human-Centered Change Manager to guide customers through large-scale transformations. Lead change strategy, integrate design thinking and behavioral science, and partner with executives to secure sponsorship.

You will coach leaders and teams, manage cross-functional workstreams, and drive measurable adoption. Travel up to 50% may be required to work on-site with customers. Degree or equivalent experience is required.