AI-Driven Call Center Manager: Boost Bookings & Service

OGD® Overhead Garage Door; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading home services company in Fort Worth is seeking a Call Center Manager to oversee operations, ensure high-quality customer interactions, and drive service bookings through effective team management. Candidates should have over 3 years of experience in call center management, with a strong background in using AI-driven systems. This role emphasizes teamwork, customer satisfaction, and continuous improvement in service delivery.

Qualifications

• 3+ years of call center management or supervisory experience.
• Proven track record of meeting or exceeding KPI targets.
• Ability to balance automation with live agent support.

Responsibilities

• Develop and monitor daily call center metrics.
• Resolve escalated customer issues and complaints.
• Provide ongoing coaching and training on customer care.

Skills

Call center management

AI-driven phone systems

Leadership

Conflict-resolution skills

Communication skills

Tools

Genesys

Invoca

Job description

A leading home services company in Fort Worth is seeking a Call Center Manager to oversee operations, ensure high-quality customer interactions, and drive service bookings through effective team management. Candidates should have over 3 years of experience in call center management, with a strong background in using AI-driven systems. This role emphasizes teamwork, customer satisfaction, and continuous improvement in service delivery.