AI CX Performance Lead — Booking & Conversion

Work With Your Handz; Orlando (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Work With Your Handz in Orlando, FL is hiring an AI Customer Experience & Performance Manager to optimize AI-powered customer engagement platforms. This role will bridge customer experience, analytics, and technology to improve business outcomes.

The successful candidate will work closely with leadership to enhance booking performance and deliver actionable insights.

Join a leading home services organization committed to innovation and operational excellence.

Qualifications

• Experience in AI-enabled contact center environments.
• Strong understanding of booking, conversion, and containment metrics.
• Experience with AI vendors and customer engagement platforms.

Responsibilities

• Monitor AI performance and customer engagement outcomes.
• Develop performance reporting and KPI visibility.
• Collaborate with operations and technology teams.

Skills

AI-enablement in contact centers

Analytical skills

Vendor partnership

Tools

Netic

ProBook

Five9

Genesys

NICE

KPI dashboards

Job description

Work With Your Handz in Orlando, FL is hiring an AI Customer Experience & Performance Manager to optimize AI-powered customer engagement platforms. This role will bridge customer experience, analytics, and technology to improve business outcomes.

The successful candidate will work closely with leadership to enhance booking performance and deliver actionable insights.

Join a leading home services organization committed to innovation and operational excellence.