AI Deployment Manager, Scale

Openkrill; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

SpaceXAI is seeking a founding member of the Scale team to manage a portfolio of high-potential accounts and build scalable customer programs across Grok Build and Grok Bot. You will partner with sales on renewals and expansions while shaping how we deliver value at scale.

You will lead cross-functional discussions with engineers and executives, translating data into actionable outcomes and influencing product direction for the AI stack.

Qualifications

• Scaled or digital customer motion experience from the ground up.

Responsibilities

• Own retention and consumption for ~100 named accounts, partnering with Account Executives on renewals and expansion.
• Cover a shared pool of accounts with the team, stepping in where usage, risk, or opportunity calls for it.
• Build repeatable programs (workshops, office hours, onboarding, campaigns) that scale across the portfolio.
• Lead conversations with engineers, business teams, and executives about how AI changes the way they work.
• Use account health, usage data, and AI agents to decide where time matters most.
• Bring the customer's voice back to Product and Engineering and help shape what we build.

Skills

Account management

SaaS

Customer retention

Renewals & expansion

Cross-functional collaboration

Executive communication

AI familiarity

Job description

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.

About SpaceXAI

SpaceXAI builds the vertically integrated stack for useful AI: models, the products people work in every day, and the compute underneath. We're Cursor + Grok as one company: Grok Build (Cursor) for engineering in real codebases, Grok Bot for autonomous knowledge work, and Grok when you want to steer the result. Same intelligence layer; not a coding-only tool company.

About the role

This is a founding seat on our Scale team. You'll help define how SpaceXAI partners with thousands of customers at once: which accounts get a person, which get a program, and what great looks like for both.

You'll cover a portfolio of fast-growing customers, from startups to established companies. About half your time goes to a named book of roughly 100 high-potential accounts, a quarter to a shared pool of accounts the team covers together, and a quarter to building programs that reach the entire portfolio. You're measured on retention and consumption across all of it.

What you'll do

• - Own retention and consumption for ~100 named accounts, helping them get real value from Grok Build, Grok Bot, and the rest of the SpaceXAI stack, and partnering with Account Executives on renewals and expansion
• - Cover a shared pool of accounts alongside the team, stepping in where usage, risk, or opportunity calls for it
• - Build repeatable programs (workshops, office hours, onboarding, campaigns) that scale across the whole portfolio
• - Lead conversations with engineers, business teams, and executives about how AI changes the way they work
• - Use account health, usage data, and AI agents to decide where your time matters most
• - Bring the customer's voice back to Product and Engineering and help shape what we build

You may be a fit if

• - You've helped build a scaled or digital customer motion from the ground up, or been an early member of a team that defined how it works
• - You've managed a large book of accounts in a post-sales role and can point to the impact, like growing usage, protecting revenue, or being recognized as a top performer
• - You come from SaaS, developer tools, AI, or a closely related space
• - You're technical enough to earn credibility with engineering teams, and just as comfortable with business users and executives
• - You know when to go deep on one account and when to solve a problem once for a hundred
• - You've built playbooks or tools other people rely on
• - You use AI in your own work every day