AI Delivery Project Manager, Customer Experience

Greenhouse Software, Inc.; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

NiCE is seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects in a dynamic, AI-driven environment. You will assist with day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery.

This role offers growth opportunities across product and services within a global organization. As part of the team, you will manage delivery under guidance, maintain plans and RAID logs, and contribute to

Qualifications

• Up to 4 years of experience supporting customer-facing software or SaaS projects.
• Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
• Experience working in AI, technical, or SaaS environments preferred.
• Developing problem-solving and risk-awareness skills.
• Strong written and verbal communication skills with attention to detail.
• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
• PMP, AI, or similar certification a plus

Responsibilities

• Manage delivery of software and AI-enabled projects under guidance of senior project managers.
• Maintaining project plans, schedules, RAID logs, and delivery documentation.
• Track project progress, risks, and dependencies and elevate as needed.
• Prepare and contribute to customer and internal status communications.
• Coordinate meetings, action items, and follow-ups across cross-functional teams.
• Support adherence to delivery processes, PMO standards, and best practices.
• Adapt to changing project priorities while maintaining attention to detail.

Skills

Communication

Project management

AI awareness

Problem solving

Tools

Smartsheet

Jira

MS Project

Salesforce

Job description

NiCE is seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects in a dynamic, AI-driven environment. You will assist with day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery.

This role offers growth opportunities across product and services within a global organization. As part of the team, you will manage delivery under guidance, maintain plans and RAID logs, and contribute to