AI Delivery Lead for Customer-Facing Projects

Greenhouse Software, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

NiCE is seeking an AI delivery-driven leader to guide complex, customer-facing software and GenAI initiatives from initiation through closure. You will partner with executives and cross-functional teams to align roadmaps, manage risks, and ensure go-to-market readiness.

The ideal candidate has 8+ years of project management experience, proven ability to lead multiple initiatives, and a practice of mentoring PMs to raise delivery standards.

Qualifications

• 8+ years leading complex, customer-facing software delivery projects.
• Experience across Agile, Waterfall, and hybrid delivery.
• Experience delivering technical, SaaS and AI/GenAI projects.
• Strong analytics for risks, revenue, and escalations.
• Proficient in PM tools like MS Project, Salesforce, Rocketlane, Power BI.
• PMP certification required.

Responsibilities

• Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best-practices across the PMO.
• Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

Skills

PM experience

PM methods

AI projects

SaaS projects

Risk & revenue mgmt

Education

PMP certification

Tools

MS Project

Salesforce

Rocketlane

Power BI

Job description

NiCE is seeking an AI delivery-driven leader to guide complex, customer-facing software and GenAI initiatives from initiation through closure. You will partner with executives and cross-functional teams to align roadmaps, manage risks, and ensure go-to-market readiness.

The ideal candidate has 8+ years of project management experience, proven ability to lead multiple initiatives, and a practice of mentoring PMs to raise delivery standards.