AI Delivery Lead for Customer Experience Projects

Nice Ltd.; Northern (KY); Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

NiCE in the United States (Northern Kentucky) seeks an AI delivery-focused Project Manager to lead customer-facing software and GenAI initiatives from initiation to closure. You will manage day-to-day delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams.

You'll drive execution, manage risks, and support a predictable, high-quality customer experience, with experience in AI/GenAI delivery and cross-functional collaboration preferred.

Qualifications

• 5+ years managing customer-facing software or SaaS delivery projects.
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
• Exposure to technical, SaaS, and/or AI/GenAI project environments.
• Strong problem-solving and risk-management abilities.
• Effective communication, organization, and stakeholder-engagement skills.
• PMP certification preferred.

Responsibilities

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow-through.
• Coordinate cross-functional teams through the project lifecycle.
• Contribute to PMO best-practice adoption and continuous improvement efforts.
• Adjust project plans based on changing priorities or customer needs.

Skills

PM experience

Stakeholder mgmt

Agile/Hybrid

Risk management

Communication

PMP preferred

MS Project

Power BI

Tools

MS Project

Salesforce

Rocketlane

Power BI

Job description

NiCE in the United States (Northern Kentucky) seeks an AI delivery-focused Project Manager to lead customer-facing software and GenAI initiatives from initiation to closure. You will manage day-to-day delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams.

You'll drive execution, manage risks, and support a predictable, high-quality customer experience, with experience in AI/GenAI delivery and cross-functional collaboration preferred.