Senior AI Delivery Manager for CX

NiCE; Nice (PA); On-site; USD 110,000 - 150,000; Full time

Job summary

NiCE in the United States is seeking an AI delivery-focused Project Manager to lead customer-facing software and GenAI projects from initiation through closure. You will manage day-to-day delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams.

Ideal candidate has 5+ years in software or SaaS delivery, experience with Agile, Waterfall or hybrid methods, and familiarity with AI governance, risk management, and KPIs.

Qualifications

• 5+ years managing customer-facing software or SaaS delivery projects.
• Experience delivering projects across Agile, Waterfall, or hybrid methodologies.
• Exposure to technical, SaaS, and/or AI/GenAI project environments.
• Strong problem-solving and risk-management abilities.
• Effective communication, organization, and stakeholder-engagement skills.
• Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).
• PMP certification preferred.

Responsibilities

• Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
• Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
• Communicate project status, risks, and dependencies to customers and internal stakeholders.
• Support escalation handling with professionalism and timely follow-through.
• Coordinate cross-functional teams through the project lifecycle.
• Contribute to PMO best-practice adoption and continuous improvement efforts.
• Adjust project plans based on changing priorities or customer needs.

Skills

Project management

Communication

Risk management

Stakeholder engagement

Education

PMP certification

Tools

MS Project

Salesforce

Rocketlane

Power BI

Job description

NiCE in the United States is seeking an AI delivery-focused Project Manager to lead customer-facing software and GenAI projects from initiation through closure. You will manage day-to-day delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams.

Ideal candidate has 5+ years in software or SaaS delivery, experience with Agile, Waterfall or hybrid methods, and familiarity with AI governance, risk management, and KPIs.