AI Delivery Consultant — Remote AI Solutions Expert

Emploive; Austin, Northern (TX, KY); Hybrid; USD 106,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Bonus eligibility

Job summary

Zendesk is seeking an AI Services Consultant to drive adoption and optimize AI-powered resolutions. You will act as a technical expert, guiding customers through configuration, integration, and design choices to remove roadblocks and accelerate time-to-value.

You will manage AI projects end-to-end, ensuring on-time delivery, quality, and measurable business impact for enterprise customers. This role blends consulting, technical delivery, and cross-functional collaboration.

Qualifications

• Minimum 3+ years in Consulting / Professional Services.
• Experience in go-to-customer/GTM roles in enterprise tech/SaaS.
• Fluent in English; REST APIs and large JSON handling.
• Python experience preferred; ability to surface risk signals and mitigate churn.
• Experience designing success plans or roadmaps driving measurable outcomes.

Responsibilities

• Provide expert solutions and guidance for AI delivery projects.
• Lead end-to-end delivery with scope, timelines, and stakeholder alignment.
• Drive adoption and operational excellence of Zendesk AI solutions.

Skills

Consulting

Project management

Communication

AI knowledge

REST APIs

Python

Stakeholder management

Education

Bachelor’s degree in Business/CS/Engineering

Tools

API design tools

Analytics tools

Job description

Zendesk is seeking an AI Services Consultant to drive adoption and optimize AI-powered resolutions. You will act as a technical expert, guiding customers through configuration, integration, and design choices to remove roadblocks and accelerate time-to-value.

You will manage AI projects end-to-end, ensuring on-time delivery, quality, and measurable business impact for enterprise customers. This role blends consulting, technical delivery, and cross-functional collaboration.