AI CX Platform Architect - Remote

LDTeleCom; Coral Gables (FL); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Flexible work environment

Opportunities for growth in AI sector

Job summary

A technology solutions company is seeking a Platform Administrator / Systems Engineer to build and configure AI-driven contact center environments. This role focuses on designing omnichannel workflows and configuring AI agents for optimal customer engagement. Candidates must possess hands-on experience with platforms such as Five9 or NICE CXone. The ideal candidate will thrive in a fast-paced environment, transforming complex requirements into efficient systems that enhance customer experience. Competitive compensation and a remote work setup are offered.

Qualifications

• Hands-on configuration experience with at least one contact center platform.
• Strong understanding of CCaaS and contact center architecture.
• Deep experience with workflow builders and journey orchestration.

Responsibilities

• Design omnichannel customer journeys across multiple channels.
• Configure AI agents including intents and conversation flows.
• Manage inbound routing and CX architecture.

Skills

CCaaS / contact center architecture

Workflow builders / journey orchestration

Dialers (predictive / progressive)

Omnichannel routing

Troubleshooting and system optimization

WhatsApp Business API

SMS (A2P messaging compliance)

Tools

Five9

NICE CXone

Cognigy

InConcert

ConnexOne

ConnexAI

Job description

A technology solutions company is seeking a Platform Administrator / Systems Engineer to build and configure AI-driven contact center environments. This role focuses on designing omnichannel workflows and configuring AI agents for optimal customer engagement. Candidates must possess hands-on experience with platforms such as Five9 or NICE CXone. The ideal candidate will thrive in a fast-paced environment, transforming complex requirements into efficient systems that enhance customer experience. Competitive compensation and a remote work setup are offered.