AI Customer Success Leader for Enterprise

Apply; Lehi, Northern (UT, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Weave is seeking a Manager of Customer Success - AI to lead a dedicated team of CS professionals, owning a strategic book of Mid‑Market and Enterprise accounts and aligning Weave’s AI solutions with complex operational workflows to maximize adoption and value.

You will mentor and coach across the team, optimize call routing and AI configurations to reduce friction, and deliver executive‑level ROI stories and QBRs that drive net revenue retention and long‑term customer success.

Qualifications

• 3+ years in SaaS customer success or account management.
• Proven leadership and mentoring experience.
• Hands-on with AI configuration and workflow optimization.
• Ability to translate usage data into ROI insights for executives.

Responsibilities

• Lead and mentor a team of customer success professionals.
• Own a strategic book of business across mid-market and enterprise.
• Optimize AI configurations and workflows to reduce friction.
• Craft executive QBRs and ROI stories to drive retention and expansion.

Skills

SaaS Customer Success

AI Workflow Config

ROI storytelling

Stakeholder management

Communication skills

Job description

Weave is seeking a Manager of Customer Success - AI to lead a dedicated team of CS professionals, owning a strategic book of Mid‑Market and Enterprise accounts and aligning Weave’s AI solutions with complex operational workflows to maximize adoption and value.

You will mentor and coach across the team, optimize call routing and AI configurations to reduce friction, and deliver executive‑level ROI stories and QBRs that drive net revenue retention and long‑term customer success.