Customer Experience Specialist

Dazzle AI; Palo Alto (CA); On-site; USD 34,000 - 55,000; Part time

Job summary

Dazzle AI in the San Francisco Bay Area is seeking a part-time Customer Experience Specialist to serve as the primary contact for customers and vendors, ensuring a smooth experience across the service lifecycle. You will respond to inquiries about booking, purchasing, and third-party services, troubleshoot issues, and guide users and vendors.

You will collect feedback, identify patterns, and collaborate with product, engineering, and operations teams to improve interfaces and workflows.

Qualifications

• Customer-centric background in CS, client management, or high-touch service roles.
• Experience facilitating third-party arrangements, bookings, or purchases.
• Ability to explain AI-driven tools to non-technical users and troubleshoot issues.
• Exceptional written and verbal communication with empathetic tone.
• Strong organizational skills with ability to manage competing priorities and update workflows.

Responsibilities

• Customer & Vendor Liaison: primary contact for inquiries related to booking, purchasing, and third-party services.
• Support & Ticket Management: manage day-to-day support tickets, troubleshoot issues, and document clear solutions.
• Proactive Engagement: reach out to customers to drive engagement and retention.
• Feedback & Insights: gather feedback, analyze usage, and share insights to improve platform workflows.
• Process Optimization: identify friction points and refine service guidelines and SOPs.

Skills

Customer-centric

Vendor management

Technical aptitude

Strong communication

Process & organization

Job description

Customer Experience Specialist

Location: San Francisco Bay Area (On-Site)
Job Type: Part-time (30+ hrs per week)

Dazzle AI is an emerging technology company focused on building human-centered artificial intelligence products. Working at Dazzle AI offers opportunities to collaborate closely with product and engineering teams, contribute to early-stage growth, and shape how customers experience AI-driven tools. The company values clear communication, empathy for users, and continuous improvement in both products and internal processes.

As a Customer Experience Specialist at Dazzle AI, you will serve as a primary point of contact for customers, ensuring a smooth and positive experience across the entire service's lifecycle. In this role, you will respond to customer inquiries regarding booking, purchasing, or exploring third-party services, troubleshoot issues, and guide both users and third-party vendors.

You will gather feedback, identify patterns in customer needs, and collaborate with product, engineering, and operations teams to improve interfaces, workflows, and support materials. You will also contribute to process improvements by refining service guidelines, creating internal documentation, and supporting onboarding for new vendors.

Key Responsibilities

• Customer & Vendor Liaison: Serve as the primary contact for inquiries related to booking, purchasing, and exploring third-party services, ensuring seamless service execution for both users and vendor partners.
• Support & Ticket Management: Manage day-to-day support tickets, troubleshoot technical or operational issues, and document clear, repeatable solutions.
• Proactive Engagement:Reach out proactively to customers throughout their lifecycle to drive engagement, boost satisfaction, and maximize long-term retention.
• Feedback & Insights:Gather customer feedback, analyze usage patterns, and synthesize insights to help engineering, product, and operations teams improve platform workflows and interfaces.
• Process Optimization:Identify operational friction points and contribute to refining service guidelines and internal standard operating procedures.

Qualifications

• Customer-Centric Background: Proven experience in customer success, client management, or high-touch service roles, preferably within a tech or startup environment.
• Vendor & Service Management: Comfort facilitating third-party arrangements, bookings, or purchases while balancing the needs of customers and service providers.
• Technical Aptitude: Ability to navigate software interfaces, explain complex AI-driven tools to non-technical users, and troubleshoot technical issues systematically.
• Strong Communication: Exceptional written and verbal communication skills with a strong empathetic tone and an ability to distill feedback into actionable insights.
• Process & Organization: Exceptional organizational skills with a track record of managing competing priorities, maintaining support documentation, and improving workflows.