Enterprise AI Technical CX Specialist

Harvey; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Harvey is seeking a Technical Customer Experience Specialist to join the global support team in San Francisco. You will deliver empathetic, high-touch assistance to enterprise customers and resolve complex issues across AI-driven services.

Ideal candidates have 3+ years in technical support, strong API understanding, and excellent communication. On-call rotation participation is required, with growth opportunities in a fast-scaling company.

Qualifications

• Minimum 3 years in technical support for AI-driven products.
• Experience delivering premium support to enterprise customers.
• Excellent communication and problem-solving abilities.
• Familiarity with APIs and explaining technical concepts clearly.

Responsibilities

• Serve as the frontline support for global enterprise customers.
• Handle multiple priorities with empathy and accuracy.
• Troubleshoot AI output quality, login, API, and authentication issues.
• Document interactions and contribute to knowledge base improvements.
• Collaborate across teams to resolve complex issues and improve processes.

Skills

Empathy

Problem-solving

Communication

APIs understanding

On-call readiness

Tools

Intercom

Job description

Harvey is seeking a Technical Customer Experience Specialist to join the global support team in San Francisco. You will deliver empathetic, high-touch assistance to enterprise customers and resolve complex issues across AI-driven services.

Ideal candidates have 3+ years in technical support, strong API understanding, and excellent communication. On-call rotation participation is required, with growth opportunities in a fast-scaling company.