AI Success Engineer — Spark Adoption

productboard, Inc; San Francisco (CA); Hybrid; USD 106,000 - 142,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Company 401k

Budget for online courses, books, and

Flexible PTO and paid sick days

Volunteer Day

Snacks, drinks, and catered lunches

Wellness program

Job summary

Productboard is seeking an AI Customer Success Engineer in San Francisco. You will guide customers through Spark, turning AI-focused workflows into daily usage, managing a book of business and leading activation sprints.

You’ll work with product and engineering leaders to drive adoption, provide hands-on coaching in prompting and integration, and partner with AE/RM teams to identify expansion signals. Hybrid schedule in the SF area.

Qualifications

• Experience in customer success, solutions architecture, implementation consulting, or strategic advisory roles within B2B SaaS.
• Direct experience managing a portfolio of accounts across post-sales lifecycle: activation, adoption, renewal.
• Solid product management knowledge and ability to translate business outcomes into technical solutions.

Responsibilities

• Guide customers toward AI-first product management and demonstrate Spark using customer data.
• Manage a book of accounts and ensure activation to sustained adoption within service hours.
• Deliver activation sprints within the standard playbook and escalate high-risk situations as needed.
• Build AI fluency with customers by configuring Spark context to reflect their domain and providing templates.
• Support transition from activation to adoption with regular performance signals and guidance where appropriate.
• Collaborate with Account Executives and Renewals Managers to inform business reviews and surface expansion signals.
• Share playbook improvements and contribute to better product direction and enablement.

Skills

Customer success

Solutions architecture

Post-sales management

AI experience

Enterprise SaaS

Communication skills

Account management

Jira

Slack

Salesforce

Tools

Jira

Slack

Salesforce

Job description

Productboard is seeking an AI Customer Success Engineer in San Francisco. You will guide customers through Spark, turning AI-focused workflows into daily usage, managing a book of business and leading activation sprints.

You’ll work with product and engineering leaders to drive adoption, provide hands-on coaching in prompting and integration, and partner with AE/RM teams to identify expansion signals. Hybrid schedule in the SF area.