Voice-first AI Conversation Designer

Neura Market; San Francisco, Northern (CA, KY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance and Disability Benefits

401K / Retirement Plan

Parental Leave

Job summary

Decagon is a leading conversational AI platform enabling brands to deliver concierge customer experiences across voice, chat, email, and SMS. You will help shape great AI conversation experiences and guide customers and internal teams to improve agent quality, especially in voice, one of our fastest growing channels.

You will design, advise, and build frameworks to scale best practices, partnering with Engineering and Product to translate field insights into platform improvements.

Qualifications

• 5+ years of relevant experience in voice experience design, conversation design, PM, or applied linguistics.
• Hands-on experience with voice—conversational AI, speech synthesis, or audio production.
• Experience migrating NLU systems to LLM and improvements for RAG functionality.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communicator across technical and business contexts.
• Comfortable working close to the product in a fast-moving environment.

Responsibilities

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels.
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices.
• Evaluate voice quality and interaction patterns to maintain high naturalness and appropriateness.
• Build repeatable frameworks for assessing conversation and voice performance.
• Enable our Customer team to apply strong design judgment independently.
• Partner cross-functionally with Engineering and Product to drive improvements from field insights.
• Share learnings and create documentation on best practices to raise quality across deployments.

Skills

Voice experience design

Conversation design

Product management

Applied linguistics

Strong communicator

Fast-moving environment

Tools

TTS providers

Speech synthesis tools

Frontier AI tools

Job description

Decagon is a leading conversational AI platform enabling brands to deliver concierge customer experiences across voice, chat, email, and SMS. You will help shape great AI conversation experiences and guide customers and internal teams to improve agent quality, especially in voice, one of our fastest growing channels.

You will design, advise, and build frameworks to scale best practices, partnering with Engineering and Product to translate field insights into platform improvements.