AI Support Lead: Conversational CX Architect

United States Digital Space LLC; San Francisco (CA); On-site; USD 200,000 - 280,000; Full time

Job summary

United States Digital Space LLC is building a next‑gen platform to transform legal and professional services through conversational AI. We’re at an inflection point with strong product-market fit and world‑class investor support, offering rapid growth and a chance to shape a new category.

The role owns the chatbot mandate end to end: vendor relationships, the customer-facing Help Center, and the internal AI agent for inbound tickets.

Qualifications

• Proven track record owning a conversational AI program end to end.
• ,
• Real people management experience with clear goals.
• Strong cross-functional collaboration with Support Ops and Engineering.

Responsibilities

• Own the Help Center chatbot and internal AI agent end to end.
• Manage vendor relationships, pilots, and performance data.
• Represent program to cross-functional leadership in MBR/QBR‑style settings.
• Build and lead a growing CX AI team.

Skills

Conversational AI

Vendor management

People management

Cross-functional collaboration

Analytics & reporting

Tools

Zendesk

Sierra

Decagon

Forethought

BI tools

Job description

United States Digital Space LLC is building a next‑gen platform to transform legal and professional services through conversational AI. We’re at an inflection point with strong product-market fit and world‑class investor support, offering rapid growth and a chance to shape a new category.

The role owns the chatbot mandate end to end: vendor relationships, the customer-facing Help Center, and the internal AI agent for inbound tickets.