AI Cloud Technical Account Lead

Lambda Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Health and vision coverage

Wellness stipends

401k with company match

Job summary

Lambda, The Superintelligence Cloud, is seeking a Technical Account Manager to own the technical health of post-sales relationships for public cloud accounts. You will ensure workloads run efficiently, architectures are solid, SLAs are defensible, and technical risk is retired before it impacts revenue.

This hands-on role requires deep understanding of training, fine-tuning, and inference workloads, plus the ability to lead joint POCs, defend architectures, and build self-serve data tools for

Qualifications

• 5+ years in technical account management, solutions engineering or related roles with customer-facing scope.
• Hands-on fluency with GPU infrastructure: compute, networking (InfiniBand, Ethernet), storage, and schedulers (Slurm, Kubernetes).
• Experience mapping AI/ML workloads: training, fine-tuning, and inference, with ability to map customer stacks.
• Track record leading structured technical engagements: POCs with defined success criteria and architecture designs.
• Scripting, SQL, and dashboarding to turn operational data into reusable tools.

Responsibilities

• Own the technical health of your accounts: take handoff from solutions engineering and own outcomes through steady state, expansion, and renewal.
• Understand customer AI use cases end to end: train, fine-tune, and serve models; map frameworks, data paths, and performance baselines.
• Lead joint customer POC sessions: define success criteria, orchestrate provisioning, run tests, drive a clear verdict.
• Lead customer architecture designs across compute, networking, storage and schedulers; define what is managed.
• Own SLA and reliability engineering; build canonical methods for uptime, downtime, credits; validate events at root cause level.
• Build tooling for account health: dashboards, telemetry, uptime history, health scoring, early warning signals.
• Direct technical escalations during high-severity events; coordinate with engineering, support and vendors.
• Drive the technical voice of the customer; push product improvements via feature-request pipelines and POCs.
• Know market landscape: track GPU roadmaps, competing clouds, and training/inference stacks.

Job description

Lambda, The Superintelligence Cloud, is seeking a Technical Account Manager to own the technical health of post-sales relationships for public cloud accounts. You will ensure workloads run efficiently, architectures are solid, SLAs are defensible, and technical risk is retired before it impacts revenue.

This hands-on role requires deep understanding of training, fine-tuning, and inference workloads, plus the ability to lead joint POCs, defend architectures, and build self-serve data tools for