AI Change Lead: Adoption & Platform Transformation

PepsiCo Inc.; Plano (TX); On-site; USD 94,000 - 156,000; Full time

Benefits offered by this job

Salary range $93,500 - $156,450

Bonus 10% of annual salary

Paid time off including parental leave

Comprehensive benefits package

Job summary

PepsiCo is seeking an experienced Change Manager to lead the end-to-end adoption of Ask Ada, PepsiCo’s AI knowledge platform. You will drive strategic change, align platform evolution with business priorities, and ensure that new ways of working are understood and embedded globally.

This business-led transformation role requires cross-functional influence, strong stakeholder management, and the ability to translate complex concepts into actionable communications.

Qualifications

• Bachelor’s Degree in HR, Organizational Development, Communications or related field.
• Minimum 5 years of in-depth experience in Change Management, Large-scale global Transformations, Organizational Development, Organizational Effectiveness, Agile System Implementation, Consulting experience.
• Experience operating in large, matrixed, global organizations.
• Proven ability to drive behavioral change and adoption at scale.
• Strong stakeholder management, including senior leadership engagement.
• Experience translating complex concepts into clear, actionable communication.
• High level of ownership, structure, and delivery focus.
• Proficiency in MS Office suite of applications including Word, Excel, PowerPoint, Outlook, SharePoint, etc.

Responsibilities

• Own the change agenda for Ask Ada, ensuring alignment between strategy, platform evolution, and business adoption.
• Drive behavioral change at scale, embedding Ask Ada into day‑to‑day workflows across Functions and Regions.
• Drive coordinated communication, change, and learning plans to embed new behaviors.
• Partner with functional leaders to integrate Ask Ada into capability agendas and business rhythms to deliver at least one live activation per function in 2026 to increase awareness and adoption.
• Work with program stakeholder leads to design, develop and execute change strategy, plans, tools, and deliverables across key change areas within the PEP change planning framework: Assess, Plan, and Integrate & Sustain, needed for the successful support and adoption of the project through the 5 As (Awareness, Acknowledgement, Acceptance, Activation, Adoption).
• Define the Ask Ada value proposition and platform narrative across all audiences.
• Set and guard brand voice, tone, and messaging standards across the platform and communications.
• Ensure a consistent, user‑centred experience that builds trust and clarity.
• Lead cross‑functional adoption campaigns for a global audience.
• Partner with internal stakeholders and Ask Ada functional leads to maximize the value of templates delivered by an external agency.
• Design hands‑on, internally deliverable initiatives that maximise impact.
• Define and document platform rules, onboarding principles, enablement journeys, and ways of working.
• Produce and provide guidance and training to functional teams and key stakeholders who are unfamiliar with change management principles, framework and tools.
• Support scalable adoption while respecting functional and regional nuance.
• Translate user insight, scorecard trends, feedback, surveys, and data into actionable change plans.
• Leverage insights to inform communications priorities and product roadmap decisions that further adoption in partnership with Product, UX, and Engineering teams.
• Support the definition of user‑centred stories and adoption‑critical requirements aligned with defined change strategy and priorities.

Skills

Change management

Stakeholder mgmt

Communication

Leadership

Agile

Project management

Cross-functional collaboration

Growth mindset

Education

Bachelor’s degree in HR, Organizational Development, Communications or related field

Tools

Prosci Change Practitioner

MS Office

Job description

PepsiCo is seeking an experienced Change Manager to lead the end-to-end adoption of Ask Ada, PepsiCo’s AI knowledge platform. You will drive strategic change, align platform evolution with business priorities, and ensure that new ways of working are understood and embedded globally.

This business-led transformation role requires cross-functional influence, strong stakeholder management, and the ability to translate complex concepts into actionable communications.