Senior AI & Automation Program Analyst

Dell; Hopkinton (MA); On-site; USD 92,000 - 119,000; Full time

Job summary

Dell Technologies is seeking a Senior Analyst in Hopkinton, MA to identify AI-driven automation opportunities within Services Operations. You will collaborate with SMEs and leaders to test, deploy prototypes, and scale successful solutions across the organization.

This role is hands-on and fast-moving, demanding strong problem-solving, effective communication with non-technical stakeholders, and comfort with shifting priorities across projects in a dynamic environment.

Qualifications

• 2+ years of related experience in a professional role with a Bachelor's degree, or an advanced degree without experience, or equivalent experience.
• Working proficiency with automation, scripting, or AI tooling sufficient to build and configure solutions directly
• Strong analytical and problem-solving skills with a track record of picking up new tools quickly
• Ability to work independently against a loosely scoped problem with general direction
• Comfort operating in a fast-paced, experimentation-driven environment, including shifting across projects and stakeholders on short notice
• Clear communication skills, with the ability to work directly with non-technical business owners

Responsibilities

• Identify automation and AI opportunities across Services Operations
• Build and deploy working prototypes quickly, favoring a fast, testable solution
• Operate as part of a new AI Fusion Team, pairing technical skill with business knowledge
• Move across different projects, stakeholders, and leaders as priorities shift
• Evaluate and document what each initiative proves to inform and scale the transformation agenda
• Maintain curiosity about new tools and test ideas quickly

Skills

Automation tooling

Analytical skills

Communication

Independent work

Scripting

Education

Bachelor's degree or higher

Job description

Dell Technologies is seeking a Senior Analyst in Hopkinton, MA to identify AI-driven automation opportunities within Services Operations. You will collaborate with SMEs and leaders to test, deploy prototypes, and scale successful solutions across the organization.

This role is hands-on and fast-moving, demanding strong problem-solving, effective communication with non-technical stakeholders, and comfort with shifting priorities across projects in a dynamic environment.