AI & Automation Product Owner – Customer Experience

Delta Airlines

Atlanta (GA)

On-site

USD 120,000 - 150,000

Full time

5 days ago

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Benefits offered by this job

Profit sharing

401(k) contributions

Vacation time

Paid personal time

Paid holidays

Parental leave

Health benefits

Flight privileges

Career development

Employee discounts

Job summary

Delta Air Lines in Atlanta, GA is seeking a hands-on Product Owner to lead day-to-day delivery of AI-enabled automation within Reservations & Cust. Care, translating business needs into build-ready requirements and partnering with IT squads to deliver measurable improvements.

You will own the sprint backlog, write user stories and acceptance criteria, lead agile ceremonies, and collaborate with product managers, designers, analysts, and developers to refine requirements and track product

Qualifications

Proven experience as a Product Owner in an agile environment.
Ability to translate business needs into build-ready requirements and clear stories.
Strong analytical and problem-solving skills with data-driven decision-making.
Experience with AI, automation, or related digital capabilities.
Familiarity with agile ceremonies, backlog management, and sprint planning.

Responsibilities

Own and prioritize the sprint backlog for AI/automation products.
Translate business needs into features, user stories, acceptance criteria, and test scenarios.
Lead and participate in agile ceremonies (backlog refinement, sprint planning, standups, reviews, retrospectives).
Collaborate with Product Managers, designers, analysts and IT squads to refine requirements and remove ambiguity.
Monitor product performance, adoption, and quality data to drive backlog prioritization and continuous improvement.
Develop tactical plans that support safety and wellbeing in the workplace.