AI Agentic Ops Practice Lead

World-Wide-Technology; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health and well-being benefits

Profit sharing

401k with company matching

Paid time off

Tuition reimbursement

Job summary

World Wide Technology (WWT) seeks a Senior Practice Manager, AI Agentic Ops to lead strategy, go-to-market, and technical leadership for agentic operations within Applied AI. You will build and mentor a high-performing team of solution architects and drive profitable engagements with customers and partners.

You will coordinate across hyperscaler partners, AI platforms, and enterprise practices, ensuring governance, security, and cost control are embedded in engagements.

Qualifications

• 5+ years managing a specialty technical pre-sales or solutions team with a track record of meeting key objectives.
• 7+ years in cloud, platform engineering, IT operations, or automation architecture.
• 7-10 years of technical sales industry experience or equivalent.
• Cloud, FinOps, or AI governance certifications; hands-on experience deploying production agentic systems.

Responsibilities

• Develop and execute the AI Agentic Ops go-to-market strategy, including agent lifecycle management, observability, governance, and operating models for production agents.
• Lead, coach, and develop the team, using tools such as the Job Performance Matrix to manage performance, development, and engagement.
• Build and productize agentic readiness and operating model assessments that convert into advisory and delivery engagements.
• Support partner execution, including joint sales plays, co-sell motions, enablement, and pipeline development with hyperscaler, agent platform, and AI control plane partners.
• Help define reference architectures, workshops, briefings, and demos covering agent orchestration, identity and access for agents, policy enforcement, monitoring, and incident response.
• Establish governance and risk frameworks aligned to NIST AI RMF, the EU AI Act, and sector-specific requirements, including human-in-the-loop controls, auditability, and agent permissioning.
• Partner with security and FinOps teams on agent security posture and token and consumption cost governance
• Drive field enablement through virtual teams, roadshows, and all-hands meetings, and provide business leadership to sales teams on account profiling and sales plays with CIO, CTO, COO, CISO, and line-of-business stakeholders
• Drive the team in creating technical proposals, leveraging Professional Services, Global Supply Chain, ATC Labs, and the AI Proving Ground to enable complete solutions
• Contribute to practice marketing strategy and own content and topic strategy for the practice on the digital platform
• Influence the technical resource plan and technical business plan for the practice, compiling customer, partner, and account team feedback with market and industry trends
• Track and report team metrics, including notables, opportunities, and big bets
• Collaborate with the Workforce AI, AI-Native Engineering, Data Platforms, and Emerging AI practices so agentic operations is built into each practice's offerings
• Represent WWT at industry events, including AI Days, and lead sessions with customers and partners
• Advocate for continual improvement in partner experience to build brand loyalty and value
• Be a culture contributor and builder

Skills

Team leadership

Technical sales

Cloud/Platform engineering

AI governance

Agent frameworks

Sales enablement

Tools

Salesforce

Tableau

Microsoft Office

Job description

World Wide Technology (WWT) seeks a Senior Practice Manager, AI Agentic Ops to lead strategy, go-to-market, and technical leadership for agentic operations within Applied AI. You will build and mentor a high-performing team of solution architects and drive profitable engagements with customers and partners.

You will coordinate across hyperscaler partners, AI platforms, and enterprise practices, ensuring governance, security, and cost control are embedded in engagements.