AI Agent Developer (Chatbots & Customer Care Solutions)

Tata Technologies Ltd.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Tata Technologies is seeking an AI Agent Developer to design and implement chatbots and customer care solutions for healthcare contexts, with a remote work option. The role emphasizes building middleware on AWS, frontend Web Chat widgets, and robust API integrations across platforms.

The position requires strong Node.js/Vue.js/Typescript skills, experience with cloud services, and excellent English communication.

Qualifications

• 5+ years of professional software development experience.
• Proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
• Experience with REST APIs and cloud services.
• Knowledge of Agile methodologies and CI/CD processes.
• Excellent written and spoken English.

Responsibilities

• Evaluate, design, develop, and modify Middleware (AWS and Hyperautomation) and Front-End (Web Chat/Widget) applications.
• Familiarity with API integrations with Azure AI Services.
• Develop system design documentation, code, and test/debug programs.
• Assist in migration and system implementation planning.
• Recommend changes to development standards for virtual assistant solutions.
• Troubleshoot errors and compile operator documentation.
• Collaborate with Network Team on DNS and Load Balancers.
• Monitor performance and health of the VA platform.
• Integrate with other applications and Large Language Models via REST APIs.

Skills

5+ years software development

AI/Conversational AI

English communication

Self-starter

Agile delivery

Team collaboration

Tools

Node.js

Vue.js

Socket.IO

Docker

Typescript

AWS

Azure

Job description

AI Agent Developer (Chatbots & Customer Care Solutions- Health care Background preferable)

At Tata Technologies, we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world's leading manufacturers.

Location: Remote

Duration: 12 Months contract

A Day in the Life:

• Evaluate, design, develop, and modify Middleware (AWS and Hyperautomation) and Front-End (Web Chat/Widget) applications.
• Familiarity with API integrations with Azure AI Services
• Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.
• Assist in developing migration and system implementation plans.
• Recommend changes in development, maintenance, and system standards for the Tenants’ solutions and the overall Virtual Assistant platform.
• Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
• Collaboration with Network Team regarding implementation of DNS and Load Balancers.
• Monitor the performance and health of the VA Platform.
• Integration with other applications and Large Language Models using REST APIs.

Your Qualifications and Skills:

• 5+ years of professional experience in software development.
• 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
• Conversational and Generative AI experience (preferred, not required).
• Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
• Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
• Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
• Excellent communication skills in English, both spoken and written.
• Self-starter that takes initiative in generating and comprehending documentation.
• Familiarity with Agile method of project delivery.
• Familiarity with Contact Center Cloud Technology and Virtual Assistants.

Tata Technologies Inc. is an Equal Opportunity/Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, religion, gender, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We are committed to fostering an inclusive workplace and making employment decisions based on qualifications, merit, and business