AI Agent Architect (Remote) — Global Solutions Leader

Global Payments; Columbus (OH); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Global Payments is seeking an AI Agent Designer to shape the next generation of AI-enabled work across the enterprise. You will design and orchestrate AI-powered workflows, create agent blueprints, and lead discovery workshops with business and technology leaders to translate challenges into scalable solutions.

In this global role, you’ll evaluate emerging AI technologies, collaborate across Product, Engineering, Operations and Finance, and help define future-state ways of working.

Qualifications

• 5+ years of experience in business analysis, product management, consulting, process design, solution design, or related role.
• Ability to analyse complex business processes and translate them into structured requirements, workflows, or technology solutions.
• Strong facilitation and stakeholder management skills, with experience working with senior leaders.
• Experience with AI, automation, workflow platforms, or data-driven technologies.
• Knowledge of Large Language Models (LLMs), prompt engineering, RAG architectures, or AI product development.

Responsibilities

• Design and orchestrate AI-powered workflows and autonomous agent experiences across Global Payments.
• Partner with business leaders to identify high-value opportunities and translate challenges into agentic solutions.
• Create agent blueprints, workflow designs, requirements, and success metrics for scalable solutions.
• Lead AI discovery workshops, map cross-functional processes, and uncover automation opportunities.
• Evaluate emerging AI technologies to shape the company's vision for AI-enabled work.

Skills

Business analysis

Product management

Facilitation

Stakeholder management

AI / automation

Tools

LLMs knowledge

Prompt engineering

RAG architectures

Job description

Global Payments is seeking an AI Agent Designer to shape the next generation of AI-enabled work across the enterprise. You will design and orchestrate AI-powered workflows, create agent blueprints, and lead discovery workshops with business and technology leaders to translate challenges into scalable solutions.

In this global role, you’ll evaluate emerging AI technologies, collaborate across Product, Engineering, Operations and Finance, and help define future-state ways of working.