AI Adoption & User Engagement Lead

CACI International Inc; Washington (District of Columbia); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI is seeking a User Engagement Specialist to support the DHS OIG, driving adoption of AI and data analytics tools. You will bridge technology and mission users, build an internal Community of Practice, and shape engagement strategies across investigative, audit, and inspection workflows.

You will develop onboarding materials, gather user feedback, and coordinate outreach to raise awareness. A strong background in federal environments and facilitation is required.

Qualifications

• Bachelor's degree + 10 years of experience in user adoption, change management, organizational development, stakeholder engagement, or related field; equivalencies considered.
• Demonstrated experience establishing and managing Communities of Practice, user groups, or ambassador programs in complex organizations.
• Proven ability to design and execute user engagement strategies, readiness assessments, and adoption measurement frameworks.
• Strong facilitation, communication, and interpersonal skills with ability to engage stakeholders at all organizational levels.
• Experience working in federal government, law enforcement, or national security environments with understanding of mission-driven cultures.

Responsibilities

• Lead the establishment and operation of an AI and Data Analytics Community of Practice, including charter development, governance structure, and ambassador/champion programs.
• Design and execute program-office-specific engagement plans to drive adoption across investigative, audit, inspection, and counsel workflows.
• Facilitate Community of Practice meetings, develop agendas, track action items, and maintain momentum across distributed stakeholder groups.
• Develop onboarding materials, communications, and resource libraries to support ambassadors, champions, and end users.
• Conduct user readiness assessments and adoption surveys to identify barriers, measure progress, and inform continuous improvement.
• Collect, analyze, and document user feedback, lessons learned, and feature requests to inform product backlogs and training priorities.
• Coordinate strategic outreach campaigns and executive messaging to increase awareness and adoption of AI products and services across DHS OIG.
• Partner with training teams to ensure user feedback loops inform content development and delivery approaches.
• Collaborate with Government stakeholders, Product Owners, and program leadership to align engagement activities with mission priorities.
• Support Agile development processes by representing the user voice in sprint planning, demos, and retrospectives.

Skills

User adoption

Change management

Organizational development

Stakeholder engagement

Communities of Practice

Facilitation

Communication skills

Government/national security exp.

Education

Bachelor's degree + 10 years experience (or equivalent)

Master's degree + 7 years

16 years experience, no degree

AA + 12 years

Job description

CACI is seeking a User Engagement Specialist to support the DHS OIG, driving adoption of AI and data analytics tools. You will bridge technology and mission users, build an internal Community of Practice, and shape engagement strategies across investigative, audit, and inspection workflows.

You will develop onboarding materials, gather user feedback, and coordinate outreach to raise awareness. A strong background in federal environments and facilitation is required.