User Engagement Specialist

CACI International Inc; Washington (District of Columbia); On-site; USD 104,000 - 218,000; Full time

Job summary

CACI is seeking a User Engagement Specialist to support the DHS OIG, driving adoption of AI and data analytics tools. You will bridge technology and mission users, build an internal Community of Practice, and shape engagement strategies across investigative, audit, and inspection workflows.

You will develop onboarding materials, gather user feedback, and coordinate outreach to raise awareness. A strong background in federal environments and facilitation is required.

Qualifications

• Bachelor's degree + 10 years of experience in user adoption, change management, organizational development, stakeholder engagement, or related field; equivalencies considered.
• Demonstrated experience establishing and managing Communities of Practice, user groups, or ambassador programs in complex organizations.
• Proven ability to design and execute user engagement strategies, readiness assessments, and adoption measurement frameworks.
• Strong facilitation, communication, and interpersonal skills with ability to engage stakeholders at all organizational levels.
• Experience working in federal government, law enforcement, or national security environments with understanding of mission-driven cultures.

Responsibilities

• Lead the establishment and operation of an AI and Data Analytics Community of Practice, including charter development, governance structure, and ambassador/champion programs.
• Design and execute program-office-specific engagement plans to drive adoption across investigative, audit, inspection, and counsel workflows.
• Facilitate Community of Practice meetings, develop agendas, track action items, and maintain momentum across distributed stakeholder groups.
• Develop onboarding materials, communications, and resource libraries to support ambassadors, champions, and end users.
• Conduct user readiness assessments and adoption surveys to identify barriers, measure progress, and inform continuous improvement.
• Collect, analyze, and document user feedback, lessons learned, and feature requests to inform product backlogs and training priorities.
• Coordinate strategic outreach campaigns and executive messaging to increase awareness and adoption of AI products and services across DHS OIG.
• Partner with training teams to ensure user feedback loops inform content development and delivery approaches.
• Collaborate with Government stakeholders, Product Owners, and program leadership to align engagement activities with mission priorities.
• Support Agile development processes by representing the user voice in sprint planning, demos, and retrospectives.

Skills

User adoption

Change management

Organizational development

Stakeholder engagement

Communities of Practice

Facilitation

Communication skills

Government/national security exp.

Education

Bachelor's degree + 10 years experience (or equivalent)

Master's degree + 7 years

16 years experience, no degree

AA + 12 years

Job description

Job Title: User Engagement Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity

CACI is seeking a dynamic User Engagement Specialist to support the Department of Homeland Security (DHS) Office of the Inspector General (OIG). This role offers a unique opportunity to contribute to the advancement of national security oversight by driving user adoption of cutting‑edge artificial intelligence and advanced analytics capabilities that strengthen investigative, audit, and inspection operations. As a User Engagement Specialist, you will serve as the bridge between technology and mission users, fostering a thriving Community of Practice that maximizes adoption and value realization of AI and data analytics tools. You will develop and execute engagement strategies, build ambassador networks, gather critical user feedback, and ensure that analysts, investigators, auditors, and inspectors can effectively leverage new capabilities in their daily workflows. Working within a secure government environment, you will shape the human side of digital transformation on a program of national importance. Join us to make a meaningful impact by empowering federal oversight professionals with next‑generation tools

Responsibilities

• Lead the establishment and operation of an AI and Data Analytics Community of Practice, including charter development, governance structure, and ambassador/champion programs
• Design and execute program-office-specific engagement plans to drive adoption across investigative, audit, inspection, and counsel workflows
• Facilitate Community of Practice meetings, develop agendas, track action items, and maintain momentum across distributed stakeholder groups
• Develop comprehensive onboarding materials, communication strategies, and resource libraries to support ambassadors, champions, and end users
• Conduct user readiness assessments and adoption surveys to identify barriers, measure progress, and inform continuous improvement
• Collect, analyze, and document user feedback, lessons learned, and feature requests to inform product backlogs and training priorities
• Coordinate strategic outreach campaigns and executive messaging to increase awareness and adoption of AI products and services across DHS OIG
• Partner with training teams to ensure user feedback loops inform content development and delivery approaches
• Collaborate with Government stakeholders, Product Owners, and program leadership to align engagement activities with mission priorities
• Support Agile development processes by representing the user voice in sprint planning, demos, and retrospectives

Qualifications

Required:

• Bachelor's degree + 10 years of experience in user adoption, change management, organizational development, stakeholder engagement, or related field; equivalencies considered (Master's + 7 years; 16 years with no degree; AA + 12 years)
• Demonstrated experience establishing and managing Communities of Practice, user groups, or ambassador programs in complex organizations
• Proven ability to design and execute user engagement strategies, readiness assessments, and adoption measurement frameworks
• Strong facilitation, communication, and interpersonal skills with ability to engage stakeholders at all organizational levels
• Experience working in federal government, law enforcement, or national security environments with understanding of mission-driven cultures

Desired

• Active Secret clearance with ability to obtain additional accesses as required
• Experience supporting adoption of AI, data analytics, or enterprise technology platforms in government or highly regulated environments
• Familiarity with Agile methodologies, product management principles, and user-centered design approaches
• Background in investigative, audit, inspection, or legal workflows within federal oversight or law enforcement agencies

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$103,800 - $218,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.