AI Adoption & Programs Lead, Last-Mile Logistics

Amazon Inc.; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon.com Services LLC in Nashville is seeking an experienced program manager to lead AI adoption across the last mile delivery network. You will design and drive hands-on experimentation, build a scalable AI toolset for each job family, and manage a use-case pipeline from idea to launch while reporting ROI and impact to senior leadership.

The role emphasizes stakeholder influence, program management, and building an AI Center of Excellence to sustain ongoing adoption and measurement across

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.

Responsibilities

• Own AI adoption strategy and drive the "AI-everywhere" culture shift: design hands-on experimentation programs, activate and coach AI Champion network, and publish a weekly practical-tips newsletter.
• Build organizational self-sufficiency with the right AI tools for each job family: validate real use cases, then coach owners to build solutions with low-code AI tools.
• Own the use-case intake and prioritization pipeline: crowdsource ideas, evaluate impact and effort, and partner with Orbit and tech teams to build platform capability.
• Define success metrics before building: track adoption, usage, time saved, ROI, and report impact to leadership on a recurring cadence.
• Own the AI Center of Excellence as the organization's single source of truth for tools, playbooks, and training.
• Report AI adoption and impact metrics to leadership via monthly steering committee and quarterly report.

Skills

Program management

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Tools

Excel

SQL

Job description

Amazon.com Services LLC in Nashville is seeking an experienced program manager to lead AI adoption across the last mile delivery network. You will design and drive hands-on experimentation, build a scalable AI toolset for each job family, and manage a use-case pipeline from idea to launch while reporting ROI and impact to senior leadership.

The role emphasizes stakeholder influence, program management, and building an AI Center of Excellence to sustain ongoing adoption and measurement across