AI Enablement Program Manager

Amazon; New York (NY); Sur place; USD 82 000 - 143 000; Plein temps

Résumé du poste

Amazon.com Services LLC is seeking a strategic Program Manager for AI Enablement within the Rapid & Rural Logistics (R2L) team in New York. You will translate AI strategy into actionable roadmaps, build scalable learning paths, and partner with Tech teams to scale prototypes into production solutions.

The role emphasizes executive stakeholder management, change management, and strong data-driven decision making to drive adoption, ROI, and measurable business impact across fulfillment operations.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
• Advanced Excel skills (Pivot Tables, VLookUps) and SQL.
• Experience working cross-functionally with tech and non-tech teams.

Responsabilités

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways, and an AI Champions network.
• Design and execute programs that transform employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge.
• Build scalable playbooks, role-based pathways, and 'office hours' to support employees at varying levels of AI proficiency.
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving.
• Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows.
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling.
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership.
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings.
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation.
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective.

Connaissances

Program management

Process improvement

Cross-functional collaboration

Stakeholder management

Outils

Excel

SQL

Description du poste

Amazon.com Services LLC is seeking a strategic Program Manager for AI Enablement within the Rapid & Rural Logistics (R2L) team in New York. You will translate AI strategy into actionable roadmaps, build scalable learning paths, and partner with Tech teams to scale prototypes into production solutions.

The role emphasizes executive stakeholder management, change management, and strong data-driven decision making to drive adoption, ROI, and measurable business impact across fulfillment operations.