AI Adoption & Customer Success Lead | Remote

CAMP Software, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

CAMP Systems is seeking an AI Solutions Adoption Manager to guide customers from late sales through deployment, training, and sustained use of AI solutions within CAMP Aviate. You will collaborate with executives, frontline users, and multiple CAMP teams to drive measurable value and adoption success.

The role emphasizes diagnosing usage gaps, building adoption plans, and coaching customers to transform workflows with AI-enabled products in a remote US setting.

Qualifications

• At least four years in enterprise Customer Success, technology adoption, implementation, change management, or a comparable customer-facing role.
• Evidence that you have helped customers change how people work after software goes live.
• Strong project coordination, facilitation, training, and stakeholder-management skills.
• Ability to work credibly with executives, operational managers, technical teams, and front-line users.
• Comfort with AI, analytics, data-driven products, or complex enterprise software.

Responsibilities

• Join significant opportunities before signature to understand outcomes and adoption requirements.
• Build customer adoption plans covering workflows, training, milestones, responsibilities, risks, and value.
• Guide customers through kickoff, deployment, initial use, and integration into operations.
• Train and coach users and managers; verify training changes behavior.
• Use product activity and customer conversations to diagnose low usage and barriers.
• Identify risk early, coordinate recovery plans, and inform CAMP teams.

Skills

Adoption planning

Stakeholder management

Training delivery

Diagnostics

Risk management

Cross-functional collaboration

Job description

CAMP Systems is seeking an AI Solutions Adoption Manager to guide customers from late sales through deployment, training, and sustained use of AI solutions within CAMP Aviate. You will collaborate with executives, frontline users, and multiple CAMP teams to drive measurable value and adoption success.

The role emphasizes diagnosing usage gaps, building adoption plans, and coaching customers to transform workflows with AI-enabled products in a remote US setting.