AI Adoption & Automation Specialist

Smart Circle International; Richmond (CA); Hybrid; USD 64,000 - 72,000; Full time

Benefits offered by this job

Vacation & sick leave

Paid holidays

Medical with HSA option

Dental & vision

Company paid Basic Life insurance

Voluntary Life plans

Employee Assistance Program

401K with employer match

Home office stipend

LMS with courses

Job summary

Smart Circle International is seeking an AI Enablement Specialist to empower teams with Claude, ChatGPT, and the broader AI stack. The role delivers hands‑on training, builds reusable automation, and connects critical systems, all within established governance and security guardrails.

You will train, develop, and scale AI capabilities across business units, working with IT, leadership, and field teams to drive adoption and measurable outcomes.

Qualifications

• 3+ years in IT training, technical enablement, or end‑user support
• Daily hands‑on use of Claude, ChatGPT, or a similar enterprise AI assistant, with strong prompt‑engineering skills
• Proven track record building reusable automation others run themselves, not one‑off demos
• Ability to tailor training to varied roles and skill levels, and explain technical and policy concepts simply

Responsibilities

• Train users: Run onboarding, workshops, and office hours on Claude, ChatGPT, Salesforce Agentforce, Box AI, and Snowflake Cortex
• Build reusable automation: Turn business‑unit use cases into Claude skills, prompt templates, and Projects for recurring work
• Connect systems: Build and maintain MCP connectors to Salesforce, Box, Slack, and Snowflake within approved access boundaries
• Pilot and scale: Test with small groups, measure results, and iterate before company‑wide rollout
• Grow a champions network: Recruit and support AI champions across business units and the field
• Own the library: Maintain versioned skills, templates, training materials, and FAQs; retire outdated content
• Measure and improve: Use tickets, questions, and usage data to close skill gaps, and report adoption trends to the CIO
• Support and govern: Serve as the escalation point for AI tool questions and access, explain AI policies in plain language

Skills

IT training

Hands-on AI tools

Prompt engineering

Training customization

AI governance

Tools

Claude

ChatGPT

Salesforce Agentforce

Box AI

Snowflake Cortex

Job description

Smart Circle International is seeking an AI Enablement Specialist to empower teams with Claude, ChatGPT, and the broader AI stack. The role delivers hands‑on training, builds reusable automation, and connects critical systems, all within established governance and security guardrails.

You will train, develop, and scale AI capabilities across business units, working with IT, leadership, and field teams to drive adoption and measurable outcomes.